Dispatch Coordinator

Aston Carter • Alexandria, VA

3d • $23 - $26 • Onsite

About The Position

We are seeking a diligent and customer-focused Dispatch Coordinator to join our team. This role involves coordinating service technicians according to the schedule, ensuring customer satisfaction, and maintaining efficient service operations.

Requirements

• 1 year of dispatching or service coordinating experience.

Responsibilities

• Schedule and monitor service technicians according to the planned schedule.
• Answer and manage incoming service calls, making necessary adjustments to technicians' schedules.
• Resolve customer issues promptly and courteously to maintain customer satisfaction.
• Investigate customer concerns and route them to the appropriate staff.
• Match the type of service required with technicians' abilities, location, and call duration to maximize productivity and accuracy.
• Coordinate and verify weekend and on-call assignments for technicians.
• Collaborate effectively with team members to ensure smooth operations.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees