Dispatch Agent

Radius Limited•Atlanta, GA

5h•$50,000 - $60,000•Onsite

About The Position

The role of the Dispatch Agent is a key part of delivering a seamless experience for our customers. You will be responsible for coordinating the operational setup of newly acquired accounts, ensuring fast and accurate activation of telematics services, and providing outstanding support throughout the onboarding process. This role is based at our Atlanta offices, with standard working hours of Monday–Friday, 8:30am – 5:00pm.

Requirements

Experience in Customer Operations preferred, but not essential.
Strong computer skills, including Microsoft Office Suite and CRM platforms (Salesforce & or Netsuite experience a plus).
Problem-solving ability with a practical, solutions-driven mindset in a fast-paced operational environment.
Strong organizational skills; able to manage workload independently while supporting team reporting needs.
Excellent interpersonal and communication skills with the ability to influence stakeholders and build trust.
Proven ability to work collaboratively in a team-oriented environment and build positive customer relationships.
Highly motivated self-starter with a focus on achieving results and contributing to company success.

Responsibilities

Manage the day-to-day requirements across multiple platforms to ensure Dispatch SLA’s are met, to include error logging and management
Ensure accurate and timely communication with stock control for the ordering of stock and dispatch consumables.
Maintain accurate and timely updates in CRM and business systems to ensure smooth handovers and reporting.
Liaise with all operational departments to ensure the efficient management of dispatch.
Adhere to all warehousing, handling and shipping legislation requirements.
Ensuring stock movements are accurately recorded and assisting with Stock Take at the end of each month.
Manage stock control and reconcile with data storage systems.
Day-to-day query and complaint management.
Development and delivery of training to new employees as required.