Disclosure Desk Assistant (Mortgage)

Nova Home Loans•Tucson, AZ

2d•Onsite

About The Position

The Disclosure Desk Assistant is an entry level position that supports daily fulfillment operations by performing administrative and compliance-related tasks in accordance with ECOA requirements and NOVA Home Loans policies. This role is responsible for retrieving and reviewing valuations, processing adverse action files, running reports, and providing timely customer service through phone and email communication. The ideal candidate is detail-oriented, highly organized, and able to thrive in a fast-paced, evolving environment while working both independently and collaboratively with the team. This is a full-time onsite position. Remote or hybrid schedules are not available at this time.

Requirements

High School Diploma or GED
One (1) year administrative experience in an office setting.
Must be proficient using computer, specifically MS Word, MS Excel, and MS Outlook.
Ability to pay close attention to detail, think critically, and multi-task while working in a very fast-paced environment and have the ability to adapt to an ever-changing industry.
Able to work effectively with a team to prioritize daily required functions and independently perform those assigned to them in a timely manner.
Excellent customer service skills.
Strong time management skills.
Clear, effective communication skills when requesting additional information or clarification with those within and outside the department.

Responsibilities

Retrieve, Review, and deliver valuations based on ECOA requirements and NOVA policy
Run reports and process files to be adverse on a daily basis based on ECOA requirements and Nova policy
Answer phone calls and respond to e-mails effectively in a timely manner
Other duties as assigned.