Disaster Recovery Case Manager

Catholic Charities USA • Glendale, CA

133d

About The Position

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives. The person in this role will be working in coordination with the Long-Term Recovery Groups (LTRG) in Los Angeles County, the Disaster Recovery Case Manager is responsible for providing case management support and referrals to survivors of the California Wildfires and Straight-line Winds (DR-4856-CA) aimed at assisting them to rebuild their homes and lives. Specifically, the employee will offer guidance in the development implementation and monitoring of individualized opportunity plans; assist in determining the types of financial support available, facilitate credit counseling and education, aid in locating and accessing community resources; and helping to identify and overcome any barriers the clients may face in accessing services and achieving goals.

Requirements

• A minimum of high school graduation or its equivalence is required.
• Completion of, or enrollment in, community health, public health, social services, or psychology courses is desirable.
• A minimum of three years of professional or volunteer experience as a case manager or related professional is preferred.
• Bilingual fluency (English/Spanish or English/Mixteco) is preferred.
• Previous experience working with fragile and/or vulnerable adult clients from a variety of economic, social, and cultural backgrounds is highly desirable.
• Strong oral and written communication, organizational, and conflict resolution skills are required.
• Computer literacy is required, including experience with Excel, Outlook, Word, etc.
• Cooperative, friendly, and helpful attitude toward the clients and co-workers is expected.
• Ability to work closely with other employees to ensure positive, constructive environment within the program or department is essential.
• Ability to thrive in a fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach, is needed.
• Passion and enthusiasm for the mission of the project and its clients is expected.

Responsibilities

• Perform outreach to identify those persons in need of services related to disaster recovery.
• Work with the LTRG committees to triage and screen all potential clients concerning their need for disaster recovery case management.
• Conduct interviews by telephone or in-person to provide prompt and responsive initial assessment of client needs followed later by comprehensive, individualized, strengths-based, trauma-informed and culturally-responsive review of client's recovery goals and available resources.
• Engage the client in working toward the development, implementation, and ongoing review of an individualized disaster recovery plan related to the needs determined in the assessment.
• Provide education and information needed for the client to effectively access the resources available in accordance with an identified sequence of disaster recovery services.
• Organize and present information and reports at meetings, briefings, and conversations with clients, staff, and external partners.
• Act as an advocate for, and a liaison between, the client and the resource providers.
• Collaborate with services providers, governmental and non-governmental agencies, and other organizations to coordinate services for the client.

Benefits

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days 12 days per year
• Sick time 10 days per year
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED