Disaster Assistance Unit Supervisor

TX-HHSC-DSHS-DFPS • Austin, TX

2d • Remote

About The Position

The Disaster Assistance Unit Supervisor is a temporary role in the ONA division of the Federal Assistance for Individuals and Households Program (IHP) responsible for supervising a team that provides essential support to individuals and families affected by disasters.
This role involves overseeing unit activities to ensure compliance with federal and state regulations, as well as established policies and procedures. Regular monitoring of the unit's production is conducted to ensure performance standards are met, and the overall effectiveness of the unit is evaluated.
The position may represent the Health and Human Services Commission (HHSC) in administrative hearings, at the State Emergency Operations Center, and in Disaster Field Offices, Disaster Recovery Centers, and disaster-related town hall meetings. Responsibilities also include reviewing press releases, preparing responses to legislative inquiries, and compiling both standard and ad hoc reports to keep management informed.
This Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need. It is telework-eligible after a successful 30-day probationary/training period and is eligible for full State of Texas benefits.

Requirements

• Knowledge of overall program, including federal and state guidelines, regulations, programs, policies, and procedures.
• Knowledge of Federal, other state government, and private non-profit disaster recovery assistance agencies and programs.
• Knowledge of staff roles and responsibilities.
• Skill in applying guidelines, regulations, and policies to a variety of cases.
• Skill in working with the public and public groups.
• Skill in operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
• Skill in communication of policies and procedures to staff.
• Skill in mathematical computations
• Ability to listen, elicit and evaluate information, interpret terms, and resolve conflicting statements
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively manage time by prioritizing tasks.
• Ability to gather and analyze information
• Ability to read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policies
• Ability to establish priorities relative to importance, setting goals, managing time efficiently, and completing work within required timeframes.
• Ability to navigate and interpreting information on the Federal National Emergency Management Information System (NEMIS).
• Ability to monitor unit operations and observing employee performance, including documenting observations.
• High School graduate or equivalent.
• Experience in windows-based software.
• Experience supervising a team.

Nice To Haves

• Experience with the Individuals and Households Program (IHP) or other related programs is preferred.

Responsibilities

• Manages unit operations to achieve program objectives for service delivery. This involves monitoring budgets and caseloads, consulting with staff on case issues, and conducting unit meetings.
• Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policies, procedures, and service control requirements.
• Reads case records to determine compliance with policies and procedures, identifying trends and implementing corrective actions as necessary.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.
• Conducts reviews to determine or verify eligibility.
• Explains program services and policies to clients, and makes referrals to agency programs, other state agencies, or community resources.
• Interviews clients or authorized representatives to gather information for eligibility determinations.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED