DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

Arizona Department of Administration•Tucson, AZ

2d•$44,538

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://youtu.be/EjLhFs6kqmE] to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Disabled Veterans Outreach Program (DVOP) Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client-facing, virtual/digital, or telephonic means. Services provided may be for one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will be required to utilize a business methodology that drives continuous improvement. Depending on population served, must be willing and able to work in places of client gathering; housing or farm locations; rural remote areas of the state; correctional facilities; and working outside of traditional 8-5 work hours.

Requirements

Knowledge of Labor Market Information and In-demand Industries and Occupations.
Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
Skill in written and verbal communication, including public speaking, presentation, and interviewing.
Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions.
Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, and Department of Administration rules, policies, and procedures.
Ability to plan and organize work in accordance with Division priorities and time management methodology.
Ability to work effectively independently and as a member of diverse teams.
Ability to work with clients of diverse backgrounds.

Nice To Haves

High school diploma or equivalent.
Two (2) years of public contact or customer service work experience, employment counseling, or recruitment.
Experience working with farmworkers, refugees, and veterans.
As required by 38 U.S.C. § 4103A(b), state agencies are required to follow a specific preference order when filling positions: First, qualified service-connected disabled veterans, as defined by 38 U.S.C. § 4211 (3). Second, qualified eligible veterans, as defined by 38 U.S.C. § 4211 (4).

Responsibilities

Case Management: perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
Record Keeping: Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
Customer Service: provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).
Attend training required by program assignment.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities