Disabled and Senior Mobility Program Coordinator
About The Position
Disabled and Senior Mobility Program Coordinator - DSMPC Transdev in San Rafael, CA is hiring a Disabled and Senior Mobility Program Coordinator for our Marin Access paratransit services contract. The DSMPC leads the DSMPS in assisting customers by providing information, eligibility services , trip planning assistance, and develop s reporting of data and information for the Travel Navigation processes. Transdev is proud to offer: Competitive compensation package of minimum $2 5.00 – m aximum $2 6.50 Benefits include: Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years. Sick days: 5 days annually Holidays: 12 days; 9 standard and 3 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities: Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations. Ensure there is sufficient Travel Navigation telephone coverage during contractual business hours. Assist and monitor the DSMPS who provides counseling, information, resources, and a high level of customer service to passengers and potential passengers. Ensure eligibility decisions are made in accordance with federal and regional guidance, prior to regulatory deadlines. Determine if new rider residences are located within program service area(s), inform riders of such, and assess for any safe paratransit vehicle access. Assist and monitor the DSMPS who provide information to callers, referral services, trip planning and technical service. Provide reports and data summaries as requested. Maintain effective understanding of service area(s) and services provided. Provide coaching and assistance to the DSMPS as they complete their assigned duties. Work closely with Call Center Manager and Call Center Lead for successful and timely completion of all Travel Navigation functions. Monitor DSMPS’ assistance to passengers enabling the passenger to select the most appropriate option for their planned trips. Assist when needed in answering and handling of trip scheduling telephone calls within established standards. Other duties as required.
Requirements
- Must be at least 21 years old with a High School Diploma, GED or equivalent.
- Understand the full suite of Marin Access Transportation programs.
- Understand ADA (The Americans with Disabilities Act) requirements.
- Completed specific training for working with clients with disabilities.
- Excellent written and verbal customer service skills.
- Utilize computer software, proficient computer skills.
- Travel requirement (as a percent): <5% for occasional meetings.
- Must submit to and pass a drug test and background check.
Responsibilities
- Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
- Ensure there is sufficient Travel Navigation telephone coverage during contractual business hours.
- Assist and monitor the DSMPS who provides counseling, information, resources, and a high level of customer service to passengers and potential passengers.
- Ensure eligibility decisions are made in accordance with federal and regional guidance, prior to regulatory deadlines.
- Determine if new rider residences are located within program service area(s), inform riders of such, and assess for any safe paratransit vehicle access.
- Assist and monitor the DSMPS who provide information to callers, referral services, trip planning and technical service.
- Provide reports and data summaries as requested.
- Maintain effective understanding of service area(s) and services provided.
- Provide coaching and assistance to the DSMPS as they complete their assigned duties.
- Work closely with Call Center Manager and Call Center Lead for successful and timely completion of all Travel Navigation functions.
- Monitor DSMPS’ assistance to passengers enabling the passenger to select the most appropriate option for their planned trips.
- Assist when needed in answering and handling of trip scheduling telephone calls within established standards.
- Other duties as required.
Benefits
- Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.
- Sick days: 5 days annually
- Holidays: 12 days; 9 standard and 3 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
