Disability Support Specialist, Mid

Booz Allen Hamilton•St. Louis, MO

20h

About The Position

As a Disability Support Specialist, you will facilitate and coordinate reasonable accommodations (RA) and personal assistance services (PAS) for civilian employees and applicants. You will be responsible for the intake and maintenance of RA cases, serving as a key point of initial contact for the workforce, maintaining compliance with all agency and regulatory guidance, and providing office support for employees with targeted disabilities. Process reasonable accommodation (RA) requests, including monitoring RA mailbox, providing RA forms to employees and applicants, responding to RA RFIs, creating case files with the RA databases, reviewing intake documentation for completeness, making initial contact between the requestor and the RA Specialist, coordinating delivery of RA equipment to employees, and closing case files, as needed or directed. Maintain all case files and databases in accordance with agency guidance and standards. Serve as a primary point of initial contact for employees, supervisors, and managers on reasonable accommodation. Provide direct service to employees and applicants with targeted disabilities as needed when an individual’s primary DSW is unavailable, including note taking at meetings, keyboard mouse navigation, keyboard typing, data entry, holding and movement of materials, dialing and answering the telephone, lifting maps and charts, filing, and other general administrative tasks.

Requirements

Experience handling sensitive personnel information with discretion
Experience with Microsoft Office applications, including Access, Word, Excel, and PowerPoint
Active TS/SCI clearance; willingness to take a polygraph exam
Associate’s degree in Human Resources, Disability Studies, Social Work, or Psychology and 1+ years of experience in human resources or reasonable accommodations (RA), or 5+ years of experience in human resources or reasonable accommodations (RA) in lieu of a degree

Nice To Haves

Possession of excellent critical thinking, problem-solving, customer support, and communication skills

Responsibilities

Facilitate and coordinate reasonable accommodations (RA) and personal assistance services (PAS) for civilian employees and applicants.
Be responsible for the intake and maintenance of RA cases.
Serve as a key point of initial contact for the workforce.
Maintain compliance with all agency and regulatory guidance.
Provide office support for employees with targeted disabilities.
Process reasonable accommodation (RA) requests, including monitoring RA mailbox, providing RA forms to employees and applicants, responding to RA RFIs, creating case files with the RA databases, reviewing intake documentation for completeness, making initial contact between the requestor and the RA Specialist, coordinating delivery of RA equipment to employees, and closing case files, as needed or directed.
Maintain all case files and databases in accordance with agency guidance and standards.
Serve as a primary point of initial contact for employees, supervisors, and managers on reasonable accommodation.
Provide direct service to employees and applicants with targeted disabilities as needed when an individual’s primary DSW is unavailable, including note taking at meetings, keyboard mouse navigation, keyboard typing, data entry, holding and movement of materials, dialing and answering the telephone, lifting maps and charts, filing, and other general administrative tasks.

Benefits

Health benefits
Life benefits
Disability benefits
Financial benefits
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.