Director Volunteer & Community Outreach

Catholic Charities Steuben/Livingston•Hornell, NY

About The Position

The Director of Volunteer and Community Outreach (VCO) is the liaison for Catholic Charities Steuben/Livingston (CCSL) agency-wide community involvement, which includes all aspects of volunteer management and, with Management, creates policies and procedures relating to volunteers. The Director of Volunteer and Community Outreach is the point-person for all volunteers, active and inquiring. Additionally, this position will direct, supervise, and develop the HOPE program and Faith in Action.

Requirements

Education: Associate’s degree in a related field preferred
Experience: A minimum of two years’ experience in community outreach and/or volunteer management required.
Proficiency with MS Office Tools required and experience with Raiser’s Edge or other fund development software preferred.
Ability to prioritize assignments, plan, and complete work projects with minimal direction
Exceptional time management skills and ability to effectively and meet deadlines
Excellent verbal/written skills
Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
Ability to maintain confidentiality and handle confidential information with discretion
Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
Ability to work in a cooperative and helpful manner with all individuals
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques

Nice To Haves

Marketing experience in a non-profit setting strongly preferred.
Relevant years of experience and education will be considered

Responsibilities

Manages and serves as primary liaison for all volunteer efforts at CCSL. This includes recruiting volunteers, onboarding, and managing the volunteer training. Additional responsibilities include providing reports to program directors and creating a volunteer recognition plan.
Manages groups of volunteers for dedicated events throughout the year. Create volunteer schedules that may include staff, agency council members and members of the community.
Coordinates outreach and tabling events for the agency. Works to establish a team of staff and volunteers that are available for outreach events. Works with the Director of Development to distribute appropriate agency information at each event.
Writes policies and procedures, waivers, and handbook for the volunteer program.
Manages all in-kind donations for special events, assuring all donations are appropriate. Submit lists of donations for entry into the Raiser's Edge donor database system and acknowledgement.
Possesses knowledge of Raiser's Edge to enter volunteer information and provide back-up support for Raisers Edge data entry as needed.
Works with the Director of Emergency Services on activities for the holiday adoption program including coordinating volunteers, requests with case managers, and receipt and distribution of gifts.
Facilitates all aspects of third-party events, community collection drives, Bags of HOPE, and community-driven third-party fundraisers.
Provides support for CCSL special and signature events - during preparation, at the events, and post event tasks.
As appropriate, provides support to the Development team with various tasks such as proofreading materials, brainstorming fundraising strategies, content writing for grants and proposals, and other tasks as asked by supervisor(s).
Collaborates with the Director of Development on basic social media posts regarding volunteering, in-kind donations, and general community involvement opportunities.
Participate in relevant agency meetings and/or training.
Actively pursues the development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
Supervises employees and volunteers in Faith in Action and the HOPE program.
Develops budgets for Faith in Action and HOPE and monitors, markets and supports the programs for CCSL in the community.
Ensure any vehicles are safe, in good road condition and have updated oil changes and general maintenance.
Develops plan for development of both the HOPE program and Faith in Action.
Completes other duties as assigned.