Director, Veeva Clinical Excellence

GSK

17h

About The Position

At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success. GSK enters 2026 with strong momentum, building on 2025 growth and advancing a robust pipeline. We expect key regulatory milestones, including new approvals and expanded indications, supported by 15 pivotal trials. By uniting science, technology, and talent, we remain committed to getting ahead of disease together. Job Purpose The Director of Veeva Clinical Excellence is responsible for advancing the effectiveness of GSK's clinical study delivery by leading the development and execution of medium- and long-term strategies and roadmaps for specific modules within the Veeva Clinical Operations Vault, which serves as a core technology platform for Global Clinical Operations. This role ensures through effective governance platform development efforts are directed to maximize the business value, staying aligned with business strategies and priorities and are supported by transparent value demonstration KPIs and business objectives. The Veeva Clinical Excellence Director leads in a matrix and holistic way a multidisciplinary cross-functional Veeva Clinical Technology development team, liaising with functional and business partners on a daily basis.

Requirements

Bachelor’s degree in Life Sciences, Clinical Research, Healthcare Management, or a related field.
10+ years of experience in Pharmaceutical or Biotech industry working in Clinical Operations, Operational Excellence, R&D Technology or a related field
In depth knowledge of clinical development and global regulatory guidelines and ICH/GCP
Expert knowledge and experience with the technology applications and systems that build / support the Veeva Clinical Operations Vault environment
Strong strategic and critical thinking, problem solving, influencing and decision-making capabilities. Demonstrated cross-functional collaboration with experience in building networks of partners and stakeholders, and broadly engaging with expert communities
Strong sense of urgency, able to effectively prioritize emerging high priority matters are handled in a timely and effective manner
Demonstrated matrix leadership as well as project leadership to deliver results across functional boundaries
Effective change management skills with ability to define communication strategies and influence at all levels of the organization

Nice To Haves

Advanced degree in Life Sciences, Clinical Research, Healthcare Management, or a related field or MBA.

Responsibilities

Define and Execute System Strategy and Roadmap
Develop and manage the mid- and long-term strategy and roadmap for respective Veeva Clinical Operations technology modules, in alignment with key internal and external stakeholders.
In collaboration with business leads – define and implement a Value Demonstration Framework. Monitor and communicate the value realization KPIs as part of Veeva Clinical Technology Governance Structures.
Establish system Business Objectives indicating Veeva Vault development direction and highlighting value realization, aligned with GCO strategy and priorities.
Support GSK Veeva Clinical Governance Structures and lead module specific discussions ensuring clear decision-making and cross-stakeholder alignment.
Conduct detailed impact assessments to evaluate the potential effects of strategic initiatives on clinical data, processes and outcomes, partnering with cross-functional teams as needed.
Lead Systems Implementation Projects
Act as conduit between Business and Tech teams, co-leading cross-functional teams in the development and implementation of strategic projects to ensure new capabilities meet business expectations and are embedded into a business practice and aligned with updated business process.
Accountable for detailed evaluation of user needs and requirements, coordination of business adoption activities, Change Management Strategy plans, securing business SMEs availability.
Oversee the delivery of system solution implementation projects, ensuring alignment with the established strategic principles, adherence to the agreed process, and operational goals.
Guarantee project execution meets both technical standards and business objectives, collaborating effectively across teams.
Develop and Implement Change Management Strategy
Perform and maintain a current stakeholder mapping
Define and decide on communication strategy for every release and implementation projects
Monitor and oversee the execution of role-based targeted communication
Ensure consistent multi-channel approach, incl. unified branding, visuals, and adherence to compelling story
Define and maintain collaboration accountability matrix
Ensure persona-based training materials
Collaborate with Veeva CoE and other Veeva Vaults on unified approach and best practices