Director, UX Design of Experience Strategy-Services

Wal-Mart • Bentonville, AR

41d • $130,000 - $260,000

About The Position

Sam's Club aims to turn services into a predictive engine that keeps shelves full, costs low, and experiences effortless. The Director of Experience Strategy - Services will drive the transformation of services and product placement systems to create seamless, efficient, and intelligent experiences for associates, suppliers, and internal business partners. This role focuses on designing end-to-end services experiences that reduce friction, anticipate needs, and leverage emerging technologies such as AI and agentive systems to improve accuracy, efficiency, and business value.

Requirements

• Provent track record in B2B, Enterprise, SAAS, operational, or supply chain design systems.
• Proven ability to design complex workflows and simplify associate/supplier interactions.
• Exposure to AI/agentive technologies with a focus on systems automation and decision support.
• Strong design thinking facilitation skills to align diverse technical and business stakeholders.
• Experience integrating research insights into product roadmaps and operational workflows.
• Leadership skills to mentor teams and drive large-scale transformation initiatives.
• Expert in driving stellar design execution with cohesive and connected experiences to ensure we deliver our experience principles to meet user needs and business goals.
• Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
• 3 years' supervisory experience.

Nice To Haves

• Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
• Driving product development in a user experience area
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
• Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
• UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Reimagine Services Journeys - Within 6 months, design a unified services experience strategy that improves decision-making, reduces inefficiencies, and optimizes product availability.
• Integrate AI & Intelligent Systems - Partner with business, product and engineering to pilot agentive tools that streamline ordering, forecasting, and product placement decisions. Deliver at least one AI-driven services initiative in the first year.
• Lead Cross-Functional Squads - Facilitate squads that connect business, design, and product to solve critical B2B challenges. Establish measurable outcomes tied to improve in-stock performance, supplier efficiency, and cost savings.
• Future-Focused Innovation - Develop a services blueprint that looks 2-3 years ahead, showing how advanced systems and intelligent agents will shape the future of supply chain experience.
• Measure Outcomes - Define KPIs for system usability, error reduction, and efficiency gains; continuously iterate based on data and feedback.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees