Director of UX Design

iHerb • Irvine, CA

10d • $205,956 - $275,834

About The Position

The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.

Requirements

• Must be able to work PST hours and be willing to travel to Irvine, CA frequently
• Experience with A/B testing
• Strong portfolio showcasing design leadership, strategy, and execution
• Experience leading a product focused high-performance design team
• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
• Experience managing processes and teams in an agile/scrum environment
• Experience working with design systems and tools such as Figma
• A user-centered design approach and highly collaborative, low-ego approach to design
• Experience attracting, hiring and retaining top design talent
• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field.
• Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

• Five (5) plus years in a Supervisory role preferred.
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Responsibilities

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.
• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)
• Build, mentor, and inspire a team of UX designers, researchers, and design managers.
• Advocate for design thinking and human-centered design practices across the organization.
• Help to build a strong design culture within the organization
• Get hands-on with projects when necessary to drive projects forward
• Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.
• Translate business objectives into customer-centric design solutions that drive growth and retention.
• Establish and maintain scalable design systems, ensuring consistency across platforms.
• Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.
• Use research, data, and insights to inform design decisions and continuously improve usability.
• Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.
• Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
• For more information on iHerb benefits, visit us at iHerbBenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees