Director, USMA Patient Inclusion

GSK•Durham, NC

1d•Remote

About The Position

This US Medical Affairs role leads USMA patient advocacy & patient insights strategy by integrating patient perspectives across the medicine lifecycle and strengthening medical partnerships with key patient organizations. It drives alignment across internal teams, represents US Medical in strategic external engagements, and ensures patient insights inform both medical and business priorities from pipeline through commercialization. The position advances USMA partnership execution through scientific exchange, insight gathering, and strong stakeholder relationships, while ensuring high standards of compliance and operational excellence. It maintains clear governance, upholds regulatory expectations, and drives process efficiency to ensure advocacy partnerships deliver meaningful impact for patients.

Requirements

Advanced scientific or clinical degree either in science or healthcare (e.g., MD, PhD, PharmD, MSN, MN, MS, NP, PA).
7+ years of experience within the pharmaceutical, biotechnology, healthcare, or related sectors.
Minimum 3 years in medical affairs or similar functions, with prior experience in external partnerships.
Experience in collaborating with executive-level decision makers in healthcare organizations.
Experience in collaborating with cross functional internal decision makers and influencing without authority.

Nice To Haves

2-3 years’ experience with Patient Organizations preferred.

Responsibilities

Design and drive an enterprise-wide patient advocacy strategy, ensuring patient insights are embedded from pipeline through commercialization and aligned with GSK’s medical and business priorities.
Lead the USMA medical partnership strategy, setting vision, objectives, and plans with cross‑functional partners to achieve shared business goals.
Cultivate and manage strategic, mutually beneficial relationships with prioritized U.S. Patient Advocacy Groups and health organizations, serving as the USMA medical lead and positioning GSK as a partner of choice.
Identify, assess, and prioritize emerging partnership opportunities, including mapping new patient organizations, tracking industry and competitor trends, and providing recommendations to leadership.
Coordinate and facilitate strategic engagements with patient organizations, including leadership meetings, stakeholder alignment on PAG prioritization, and communication/escalation of system‑wide operational issues.
Build and lead mutually beneficial relationships with prioritized U.S. Patient Advocacy Groups and health organizations as the USMA medical lead, representing One GSK and ensuring the patient voice is embedded in medical strategy through strategic leadership engagement.
Lead end‑to‑end medical projects with customers, partnering with internal subject‑matter experts and serving as the USMA liaison to Global Medical and U.S. Patient Teams to streamline communication and decision‑making.
Build and maintain peer‑level scientific relationships with executive‑level stakeholders across internal teams, patient organizations, and PAGs, while collaborating closely with commercial PAG leads on meetings, medical benefit discussions, and information requests.
Ensure advocacy partnerships drive meaningful patient impact by addressing barriers to care, closing treatment gaps, and improving the understanding, prevention, and treatment of disease.
Conduct scientific exchange on GSK products and pipeline aligned to business priorities, gather and synthesize medical insights from patient advocacy groups to inform strategy across the lifecycle, and respond to unsolicited medical information requests with accurate, fair, and balanced evidence in line with scientific exchange guidelines.
Ensure operational excellence and compliance by mitigating risks; upholding regulatory, legal, and company standards (FDA, OIG, PhRMA); and exemplifying ethical conduct and scientific integrity.
Establish and maintain robust governance frameworks, including documented standards for patient‑insights responsibilities across key roles (EMD, MAL, MD, Asset Lead, Pipeline Lead) and accurate, timely documentation of customer engagements and insights.
Drive continuous improvement and efficiency through digital tools and analytics, enabling streamlined processes and strengthening compliance, insight management, and decision‑making across the organization.