Director, User Experience (UX) - Remote

CSAA Insurance Group, a AAA Insurer

1d • Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Director, User Experience - Remote Your Role: The Director of User Experience (UX) leads the strategy, operations, and execution of digital experience design across the enterprise. This role shapes the vision and delivery of intuitive, accessible, and customer-centered experiences across all digital products, including quoting, policy, service, and internal platforms. This leader will oversee a multidisciplinary UX organization and will play a central role in modernizing our digital ecosystem through improved design systems, scalable UX processes, and strong collaboration across product, engineering, brand, and customer experience teams. The ideal candidate excels in both strategy and execution, brings strong systems thinking, and thrives leading teams through complexity and transformation.

Requirements

• 10–12+ years of UX, product design, service design, or digital experience leadership, ideally within insurance, financial services, or another regulated industry
• Bachelor of Arts (B.A.)
• Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs, or large cross-functional programs with at least 2 of those years directly managing others.
• Experience leading UX in complex enterprise environments, including platform modernization or large-scale systems transformation
• Deep expertise in design systems, interaction design patterns, and scaling design across teams and technology stacks
• Proven ability to partner with engineering, architecture, and product leaders to deliver integrated digital experiences
• Strong portfolio (or team portfolio) demonstrating strategic thinking, systems design, and measurable impact
• Demonstrated ability to lead through ambiguity, simplify complexity, and enable teams to operate with clarity and purpose
• Knowledge of WCAG accessibility standards and inclusive experience design

Nice To Haves

• 5+ years managing UX leaders and senior-level practitioners
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities)
• Models our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Delivers our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

• Strategic Leadership & Experience Vision Define and drive the enterprise UX strategy, ensuring alignment with business priorities and our broader digital transformation roadmap.
• Lead UX direction for large-scale platform modernization, ensuring experiences are cohesive, scalable, and customer-focused.
• Partner with Product, Engineering, Brand and CX to deliver experiences that reflect our brand promise and meet customer needs.
• Advance UX maturity through improved processes, design standards, governance models, tooling, and operating rhythms.
• Team Leadership & Talent Development Lead, grow, and mentor a multidisciplinary team including UX Strategists, Designers, Content Strategists, and Design System practitioners.
• Establish clear goals, expectations, and quality benchmarks that align to enterprise delivery needs.
• Foster a collaborative, inclusive culture rooted in craft excellence, continuous learning, and shared ownership.
• Design System Leadership Oversee the evolution, governance, and enterprise adoption of a component-based design system, ensuring consistency, scalability, and design-code alignment across products.
• Collaborate with engineering to ensure the design system supports front-end frameworks, accessibility requirements, and responsive design standards.
• Promote consistent interaction patterns, visual language, and content standards across the digital ecosystem.
• Experience Strategy, Research & Delivery Excellence Ensure teams deliver strong UX artifacts—including discovery insights, journey flows, wireframes, prototypes, content, visual design, and development-ready specifications.
• Strengthen UX intake, prioritization, resource planning, and visibility to support ongoing enhancements and new product development.
• Partner with Research, Insights, and Analytics teams to operationalize qualitative and quantitative data as drivers of design decisions.
• Embed accessibility, inclusivity, and compliance practices into all design processes.
• Cross-Functional Leadership & Influence Serve as a senior UX representative in enterprise planning, roadmap discussions, and decision-making forums.
• Clearly communicate design rationale, tradeoffs, and insights to senior and executive stakeholders.
• Build strong partnerships across the organization to influence technology choices, product direction, and experience outcomes.
• Collaborates closely with engineering and architecture teams to ensure UX design aligns with API-driven integration and enterprise-scale digital platforms, enabling consistent, scalable customer experiences.

Benefits

• We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
• Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
• Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

What This Job Offers

• Job Type: Full-time
• Career Level: Director