Director, US Head of Client Service, BNY Investments
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, US Head of Client Service, to join our BNY Investments team. This role is located in New York, NY, Pittsburgh PA or Boston, MA. In this role, you’ll make an impact in the following ways:
Requirements
- Bachelor’s degree or equivalent combination of education and experience; MBA preferred
- 10–15 years of total work experience, including at least 3–5 years in a people-management role
- Proven track record in a client services or operations environment, with demonstrated ability to lead cross-functional teams
- Strong analytical and problem-solving skills, with experience using metrics to identify issues and drive process improvements
- Demonstrated success recruiting, developing and motivating high-performing staff to achieve area goals and objectives
Responsibilities
- Lead and oversee a multi-team client service/support function, setting strategy and ensuring seamless execution.
- Design, implement and refine policies, processes and industry best practices to drive exceptional client satisfaction and operational efficiency.
- Partner with senior business leaders to surface client-service trends, report on key metrics and translate insights into growth opportunities.
- Resolve the most complex escalations—often involving senior-level contacts—and provide forward-looking recommendations that support future revenue growth.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
