Director, UAT & Business Readiness

Lakeview Loan Servicing•Coral Gables, FL

7h•Remote

About The Position

The Director, UAT & Business Readiness serves as the leader responsible for quality assurance, user acceptance testing (UAT), and operational readiness across the servicing product platform. This role ensures that servicing capabilities are validated, traceable, and production-ready within a complex, regulated, and evolving servicing environment. This role is accountable for establishing and continuously improving enterprise readiness standards and the quality operating model across releases, ensuring scalable, reliable system behavior. The Director ensures that all servicing capabilities across domains are validated against real-world scenarios, regulatory expectations, and operational requirements. Working in close partnership with domain Principals, Product, and Engineering, this individual ensures that system behavior is accurate, auditable, and aligned with business intent, while strengthening testing rigor, automation, and readiness practices over time.

Requirements

10+ years of experience in quality assurance, UAT, testing, or related roles within complex, regulated environments.
Proven experience leading testing and quality efforts across large-scale, cross-functional systems.
Strong understanding of UAT methodologies, test case design, and scenario-based validation.
Experience developing or supporting automated testing frameworks in partnership with engineering teams.
Deep understanding of traceability, audit requirements, and documentation standards in regulated industries.
Experience working closely with Product, Engineering, and business stakeholders to validate system functionality.
Strong analytical and problem-solving skills, with the ability to validate complex workflows and system behavior.
Demonstrated ability to lead enterprise quality and readiness programs, drive accountability for quality outcomes, and build or scale teams and capabilities as platform needs evolve.

Nice To Haves

Experience in mortgage servicing, financial services, or fintech environments strongly preferred.
Experience building or scaling quality assurance or UAT capabilities preferred.
Relevant certifications in QA, testing, or quality management (e.g., ISTQB) preferred but not required.

Responsibilities

Define and lead the UAT and quality strategy across the servicing product platform.
Establish standardized testing methodologies, frameworks, and governance processes to ensure consistent validation across all domains.
Ensure alignment between product requirements, business rules, and system behavior through structured validation and enforcement.
Drive a culture of quality, accountability, and validation across Product, Engineering, and domain teams.
Continuously evolve testing and validation approaches to support increasing system complexity, scale, and regulatory expectations.
Establish and scale UAT and business readiness capabilities, including processes, tools, and team structure as platform needs evolve.
Own the quality operating model across releases, including defect identification, triage, escalation, and resolution processes, ensuring alignment between Product, Engineering, and domain teams.
Lead end-to-end UAT planning and execution across servicing domains, ensuring comprehensive coverage of all workflows and scenarios.
Oversee development of known-answer test cases to validate calculations, financial logic, and system outputs.
Define and govern scenario-based testing frameworks grounded in real servicing workflows, including edge cases and exception handling.
Ensure testing coverage across standard workflows, edge cases, and complex real-world conditions.
Partner with Principals to validate that all domain logic is appropriately represented in test scenarios.
Define and drive evolution of automated testing capabilities, ensuring alignment with system behavior, domain logic, and evolving platform needs.
Partner with Engineering to design and implement automated testing capabilities.
Ensure automation coverage aligns with critical business processes, high-risk scenarios, and regulatory requirements.
Continuously improve test automation to reduce manual effort and increase validation efficiency.
Define and enforce enterprise readiness standards for business processes, operational procedures, and supporting documentation and release validation prior to system release.
Ensure readiness approaches are aligned with operational workflows, system dependencies, and cross-domain impacts to support seamless adoption and execution.
Partner with Product, Operations, and Training teams to ensure readiness for production deployment.
Serve as a core governance authority for UAT sign-off, readiness validation, and release decisions based on test results, risk, and enterprise readiness criteria.
Ensure traceability supports full lineage from business requirements through test validation to system outcomes.
Establish and maintain traceability frameworks linking business requirements, test cases, and system outcomes.
Ensure all testing artifacts, validation results, and supporting documentation are complete, organized, and audit-ready.
Define documentation standards to support regulatory reviews, internal audits, and external examinations.
Partner with Compliance and Risk teams to ensure testing and documentation meet regulatory expectations.
Support development of system-level audit capabilities, ensuring traceability of actions, decisions, and outcomes within the servicing platform.
Partner closely with domain Principals to ensure domain-specific requirements are fully validated.
Collaborate with Engineering to ensure system behavior is testable, measurable, and aligned with expected outcomes.
Work with Product Operations and Program Management to ensure testing aligns with delivery timelines and execution priorities.
Serve as the central point of coordination for quality and readiness across all servicing domains, ensuring alignment between Product, Engineering, and domain validation efforts.
Identify gaps in testing coverage, validation processes, and readiness frameworks, and drive improvements.
Incorporate feedback from production issues, defects, and audit findings into future testing strategies.
Continuously enhance testing frameworks to support platform scalability and evolving regulatory