Director Transport Operations - Critical Care Air and Ground Transport

Orlando Health•Orlando, FL

About The Position

Position Summary The Director of Transport Operations is responsible for overseeing and managing all aspects of emergency medical transport services, ensuring safe, timely, and efficient transfers of critically ill or injured patients. This role involves coordinating ground and air transport logistics, collaborating with healthcare facilities and EMS counties, maintaining compliance with regulations, and optimizing operational performance to enhance patient outcomes. Will be responsible for providing a coordinated air/land patient transport system for the Flight Program. This includes monitoring all day-to-day operations including aviation, land and communications components; general administration; and personnel management of the Flight Program. Specific responsibilities include development of employment procedures, policies, protocols, and systems of measures for achieving the best possible system performance. The Program Director is responsible for monitoring contractual performance as it relates to the Flight Program, overall leadership of the Program and ensuring that the needs of the clients are met. This director will lead a comprehensive network that includes five air bases and four critical care units. Additionally, there is a collaborative partnership with the pediatric and neonatal intensive care unit (NICU) transport assets of Orlando Health, Orlando Health is home to Central Florida's only Level One Trauma Center. Our Air Care Team responds to the scene, transports calls, and serves all Orlando Health hospitals, the team also provides assistance and support to other hospitals located throughout Florida based on medical necessity. Our Air Care Team treats each patient with efficiency and compassion. We facilitate an organized, multidisciplinary response system that helps patients return to their prior level of function and interaction within society. This continuum of care includes injury prevention, EMS and medical oversight of pre-hospital care, appropriate triage and transport, resuscitation and emergency care, surgical intervention, intensive and general acute care, rehabilitative services, behavioral health, social services, community re-integration plans, and medical care follow-up. Our Air Care Team is equipped with state-of-the-art technology to provide safe and reliable transport to our most critically ill patients.

Requirements

Graduate of an accredited School of Nursing
Active FL license for nursing
Certification in ACLS, PALS, ATLS, and pre-hospital certification (EMT-P) required.
Knowledge of FAA, DOT, and healthcare transport regulations.
Valid driver’s license and ability to travel as needed.
Five (5) years’ experience in air medical leadership
Minimum three (3) years of recent critical care/emergency nursing experience within the last five years
Minimum of 2 years of healthcare operations, or hospital transfer coordination leadership
Experience in program leadership, policy development, and team management.

Nice To Haves

Master’s degree in a health-related field preferred
Pre-hospital experience preferred
Flight experience preferred

Responsibilities

Develops and oversees policies, procedures, and protocols for emergency medical transfers via ground and air transport.
Ensures seamless coordination between hospitals, EMS providers, and air/ground services.
Monitors and optimize operational efficiency, including dispatch, routing, and response times, through contracts/agreements and partnerships.
Manages vendor relationships with air and ground transport providers.
Implements quality assurance programs to enhance patient safety and service effectiveness.
Ensuring all transport operations comply with federal, state, and local regulations, including FAA, DOT, and healthcare facility standards.
Maintains accreditation requirements with organizations such as CAMTS (Commission on Accreditation of Medical Transport Systems).
Supervises a team of leaders of dispatchers, coordinators, and medical transport personnel.
Provides training and continuing education for staff on best practices in emergency transport.
Develops and manages program budgets, ensuring cost-effective utilization of resources, financial optimization, and service expansion.
Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making
Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care.
Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
Participates in the planning and implementation of new technologies, procedures, and services to support day-to day operations.
Responsible for management of team members including recruitment, development, mentoring, retention, supervision, evaluation, and productivity.