Director, Total Rewards

BigCommerce•Austin, TX

8h•Hybrid

About The Position

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. At Commerce, we’re building a company where people can do the best work of their careers—and the way we reward, support, and celebrate our teams is a critical part of that mission. Reporting to the Chief People Officer, the Director, Total Rewards plays a key role in shaping an exceptional employee experience by leading the strategy and execution of our global compensation and benefits programs. This leader ensures our rewards are competitive, equitable, transparent, and aligned with the values that define who we are. Through innovative program design, thoughtful governance, and deep cross-functional partnership, the Director, Total Rewards will elevate how we attract and retain talent, enable growth, and reinforce a high-performance, people-first culture. If you are energized by building modern, data-driven, and employee-centered Total Rewards programs that truly make an impact, this is the opportunity to help shape the future of work at Commerce.

Requirements

10+ years of progressive experience in compensation, benefits, and global rewards, ideally in a high-growth or publicly traded technology company, 4+ years managing people
Strong expertise in broad-based compensation, executive compensation, equity programs, and global market pricing. CCP, CBP, CEBS preferred
Proven ability to build and scale Total Rewards infrastructure, including processes, systems, job architecture, and governance practices
Embody a bold, builder’s mindset—agile, curious, resilient, and fueled by grit—embracing change as an opportunity to innovate, grow, and create
People-first solutions that elevate the Commerce experience
Exceptional analytical and financial modeling skills; strong proficiency in Excel and data analysis
Strong leadership, communication, and relationship-building capabilities; ability to influence executives and partner cross-functionally
High degree of integrity, discretion, and professionalism

Responsibilities

Develop and execute a global Total Rewards strategy aligned with business goals, talent needs, and market competitiveness
Lead, mentor, and develop a team of compensation and benefits professionals, ensuring operational excellence and strong partnership across the organization
Oversee the design, implementation, and administration of competitive, compliant compensation and benefits programs
Manage all compensation elements—including job architecture, salary structures, bonus plans, long-term incentives, and recognition programs
Lead executive compensation programs and support the Board Compensation Committee and compensation governance, including coordination with external consultants
Own global benefits strategy, plan design, vendor management, and cost optimization
Drive pay equity reviews, internal equity assessments, and compliance with emerging pay transparency requirements
Build and manage the annual Total Rewards roadmap, including program updates, cyclical processes, and policy enhancements
Serve as a strategic advisor to senior leaders on compensation philosophy, pay decisions, job architecture, incentive design, and benefits optimization
Lead rewards analytics, including benchmarking, survey participation, workforce cost modeling, and insights reporting
Partner with Finance on budgeting, forecasting, and financial modeling for all rewards programs
Oversee Total Rewards technology solutions (e.g., Workday Advanced Compensation, market pricing tools), ensuring accurate configuration, automation, and continuous improvement
Identify, champion, and implement AI-driven tools and innovations that streamline Total Rewards processes, enhance analytics, and elevate the employee experience, fostering a culture of curiosity and continuous improvement
Develop and execute communication strategies that promote transparency and employee understanding of compensation and benefits programs
Ensure compensation and benefits practices comply with local and international labor laws, regulatory requirements, and internal governance standards
Stay current on global rewards trends, regulatory changes, and best practices; proactively recommend improvements and innovation