Director - The Product Enablement & Training Lead (Product Factory – PRR), TD Securities

TD Bank•Mount Laurel, NY

About The Position

The Product Enablement & Training Lead is a senior enablement leadership role within the Product Readiness & Rollout (PR&R) team, responsible for ensuring frontline colleagues and support teams are fully prepared to support Transaction Banking and Treasury Management product launches. This role owns the design, delivery, and effectiveness of launch enablement and training, serving as a critical readiness control prior to go-live. Operating within a highly regulated financial services environment, this role requires strong judgement, deep enablement and instructional design, and the ability to translate complex product, operational, and risk considerations into clear, actionable guidance that drives adoption and reduces post-launch risk. This role is intentionally designed as a senior enablement leadership position, aligned to VP-level Sales Enablement Lead and Product Training Consultant roles at peer banks. It is not a content only or facilitator role; it owns enablement readiness, training effectiveness, and launch preparedness for Transaction Banking products.

Requirements

7–10+ years of progressive experience in product enablement, training, or instructional design, preferably within financial services.
Demonstrated experience enabling complex products or operational processes in regulated environments.
Strong understanding of adult learning principles and enablement best practices.
Strong instructional design and content development capability.
Ability to translate complex product, operational, and risk concepts into clear, actionable guidance.
Confident facilitator with strong written and verbal presentation and communication skills.
Strong stakeholder management skills with the ability to influence without direct authority.

Nice To Haves

Treasury Management or broader Financial Services experience (e.g., Payments).
Transaction Banking experience strongly preferred, including exposure to cash management, payments, or platform-based products.
Experience supporting product launches, client migrations, or large-scale change initiatives.

Responsibilities

Enablement Strategy & Design Own the product enablement and training strategy for product launches, aligned to PR&R readiness standards and launch timelines.
Design and maintain role-based enablement training curricula, including playbooks, quick reference guides, simulations, and job aids for Sales, Operations, Client Support, and other frontline stakeholders.
Ensure enablement readiness is treated as a launch prerequisite within PR&R go/no-go governance and training content translates product and operational complexity into clear, usable guidance for frontline teams.
Delivery & Readiness Execution Deliver readiness sessions, workshops, and simulations in advance of go-live to ensure operational preparedness.
Partner closely with Product, Sales, Operations, Risk, ad Change Management teams to ensure enablement reflects real world execution.
Identify enablement gaps and recommend mitigation actions prior to launch authorization.
Effectiveness & Continuous Improvement Measure enablement effectiveness through completion rates, readiness assessments, adoption metrics, and post-launch feedback.
Analyze post-launch issues to determine whether enablement or training gaps contributed and adjust materials accordingly.
Continuously refine enablement standards and assets to support a scalable, repeatable Product Factory launch model.
Stakeholder Partnership Partner with Product, Sales, Operations, Risk, and Change Management teams to align training content with launch requirements.
Act as a trusted advisor on enablement readiness, surfacing gaps and recommending mitigation strategies.
Coordinate with enterprise learning platforms or L&D teams as appropriate.
Effectiveness & Continuous Improvement Measure enablement effectiveness through completion rates, readiness assessments, adoption metrics, and post-launch feedback.
Analyze post-launch issues to determine whether enablement or training gaps contributed and adjust materials accordingly.
Continuously refine enablement standards and assets to support a scalable, repeatable product launch.

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

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