About The Position

The Readiness Program Manager/Launch Manager is a senior-level role within the Product Readiness & Rollout (PRR) team, responsible for governing and orchestrating the end-to-end readiness of Transaction Banking and Treasury Management product launches. This role serves as a central control point within the Product Factory, ensuring that products are not only built, but are fully prepared to launch in a controlled, compliant, and scalable manner. The role requires strong judgment, deep experience operating in regulated financial services environments, and the ability to influence senior stakeholders across Product, Technology, Risk, Compliance, Legal, Operations, and Commercial teams. This role is intentionally designed as a senior commercialization and governance position, aligned with VP level Product Launch and Product Commercialization roles at peer banks. It owns launch readiness standards, executive decision support, and cross-functional governance critical to the success of the Product Factory.

Requirements

  • 7–10+ years of progressive experience in program or project management within financial services.
  • Demonstrated experience managing complex, cross-functional initiatives in regulated environments.
  • Strong understanding of governance frameworks, stage-gate processes, and executive reporting.
  • Advanced stakeholder management skills with the ability to influence without direct authority.
  • Strong analytical, organizational, and problem-solving capabilities.
  • Proven ability to design and maintain governance artifacts, dashboards, and executive-ready materials.
  • Clear, confident communicator with strong written and verbal presentation skills.

Nice To Haves

  • Experience in Treasury Management, Transaction Banking, Payments, or Cash Management strongly preferred.
  • Exposure to product launch, commercialization, platform migration, or large-scale change initiatives.
  • Proven experience partnering with Risk, Compliance, Legal, and Technology stakeholders.

Responsibilities

  • Launch Governance & Readiness Own and continuously maintain the PRR launch governance framework, including intake processes, readiness checklists, RACI models, approval gates, and required signoffs. Serve as the central orchestration point for readiness activities across Technology, Operations, Risk, Compliance, Legal, Change Management, and Communications. Ensure all readiness criteria are satisfied prior to launch authorization.
  • Program & Portfolio Management Manage a portfolio of concurrent product launches, overseeing milestones, dependencies, risks, and issues across multiple initiatives. Maintain launch logs, dashboards, and executive-level status reporting to provide transparency to PRR leadership and senior stakeholders. Proactively identify readiness gaps or misalignment and drive resolution through escalation and structured decisioning.
  • Executive Decision Support & Judgment Prepare and present go/no-go readiness packages for senior management, including risk assessments, mitigation strategies, and launch recommendations. Support executive readiness and launch forums with concise, decision-oriented materials. Exercise independent judgment in assessing launch readiness and in recommending launch timing, sequencing, or deferral where readiness standards are not met. Act as a trusted advisor to PRR leadership and product partners on readiness risk and launch execution strategy.
  • Continuous Improvement Capture post-launch lessons learned and translate insights into updates to PRR standards, playbooks, templates, and governance artifacts. Contribute to the evolution of PRR from an initial governance model into a scalable, repeatable enterprise launch capability.
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