Director – Telecommunications Permitting & Engineering Operations

Congruex•Denver, CO

About The Position

The Director is responsible for leading the Permitting Center within the CGXR organization. This role ensures operational excellence in permitting, traffic control planning, and OSP engineering design for BAU business as well as large-scale deployment projects. The Director will manage multi-state teams, drive compliance with industry standards, and align operational strategies with corporate growth objectives.

Requirements

Leadership & Influence
Demonstrates ability to lead multi-state teams and influence cross-functional stakeholders.
Builds trust and credibility with government agencies and telecom clients.
Operational Excellence
Implements scalable processes and automation strategies.
Maintains compliance with permitting standards.
Strategic Thinking
Aligns operational decisions with long-term business objectives.
Identifies market trends and proactively adjusts strategies.
Technical Expertise
Deep knowledge of OSP engineering, permitting processes, and fiber network design.
Proficiency in MS Excel, Visio, and GIS tools.
Customer Focus
Delivers “White Glove Service” to clients.
Resolves issues promptly and maintains high customer satisfaction.

Responsibilities

Operational Leadership
Own P&L for the Permitting division; ensure profitability and cost control.
Establish and maintain permitting and engineering processes that meet regulatory and client requirements.
Oversee multi-channel design center operations, ensuring adherence to safety, quality, and turnaround standards.
Strategic Impact
Align permitting operations with organizational growth goals and market expansion strategies.
Drive innovation through automation and process optimization to reduce cycle times and improve compliance.
Partner with Business Development to identify new service offerings and revenue streams.
Team Development
Recruit, train, and mentor a high-performing team of engineers, ROW agents, and permitting specialists.
Foster a culture of accountability, continuous improvement, and customer-centric service.
Client & Stakeholder Management
Serve as the primary liaison with municipalities, DOTs, and telecom carriers.
Resolve escalations and maintain strong relationships with internal and external stakeholders.
Data & Performance Management
Develop and monitor KPIs for productivity, quality, and turnaround time.
Utilize corporate approved tools for data analysis and reporting.
Provide weekly operational reports and ad-hoc analysis to senior leadership.