Director, Technology Product Management - Central Operations

Caliber Collision•Lewisville, TX

About The Position

Service Center CSCS TX POSITION SUMMARY: We are seeking an experienced, detail-obsessed Technology Program Coordinator as a key leader role in our new IT Program Office – the central nervous system of our Technology organization. This high-impact, high-visibility role keeps dozens of concurrent technology projects, budgets, procurements, and executive communications perfectly aligned and transparent. You will assist in providing the “single source of truth” for everything the Technology leadership team needs to steer the ship: portfolio health, financials, procurement status, metrics, and governance. If you excel at turning chaos into clarity, love chasing down answers diplomatically, and can translate complex data into compelling executive stories, this is your role. ESSENTIAL DUTIES: Maintain real-time visibility into 50–150 active technology initiatives (infrastructure, software, cloud, security, digital transformation, etc.) via dashboards and weekly status reporting. Provide updates for budget tracking: forecast vs. actuals, variance analysis. Lead technology procurement team: Lead two-person team that creates requisitions, tracks orders through receipt and deployment, and maintains the asset register. Produce executive-ready monthly and quarterly portfolio reviews (PowerPoint decks, scorecards, financial summaries) for the CIO/CTO, and Technology Steering Committee. Plan and facilitate critical meetings and events: Technology Governance Board, Architecture Reviews, QBRs, vendor days, annual planning off-sites, and technology all-hands. Enforce stage-gate governance; ensure every project has required approvals, business cases, and benefits tracking. Track and report on project outcomes: ROI, benefits realization, KPIs, OKRs, and operational metrics. Administer Smartsheet, Celoxis and other tracking tools. Mentor junior coordinators and act as the go-to expert for process, tools, and reporting standards. Identify and implement process improvements in budgeting, intake, procurement, and reporting workflows. KNOWLEDGE, SKILLS, AND ABILITIES: 5+ years in executive administration, technology program coordination, IT business management, or portfolio support roles. 1+ year(s) leading a small team of individuals. Proven ownership of multi-million-dollar technology budgets and procurement cycles. Proficiency in PM/portfolio tools (Workday Projects, Azure DevOps, Smartsheet, etc.) highly desirable. Solid financial acumen – comfortable with Excel and collecting data for financial reporting Exceptional communication; able to brief Technology leaders clearly and confidently. Expert-level PowerPoint and Excel/Power BI skills for storytelling with data. Demonstrated ability to influence without authority and drive accountability across teams. EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS: Bachelor’s degree or equivalent experience. PMP, PgMP, ITIL, Agile certification a plus. Experience with Excel, Smartsheet, Workday, or other IT Financial Management and project management tools a strong plus. Prior event-planning or executive-support experience. CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed): PMP, PgMP, ITIL, Agile certification or equivalent experience a plus. ABOUT CALIBER: Founded in 1997, Caliber Collision is the nation’s largest collision repair company in the United States serving the $47 billion-a-year collision repair industry. Caliber has grown rapidly over the years and has more than 1,800 locations with the industry's first true nationwide footprint. With all locations’ I-CAR Gold Class Professional certified collision repair centers, Caliber is consistently ranked as having among the highest customer satisfaction scores in the industry and backs all repair work with a written, lifetime warranty. Caliber receives more referrals by insurance agents than any other company. At Caliber, the company's purpose-driven culture attracts, retains and motivates top operators, with a commitment to restore the rhythm of their customers' lives and be the automotive service provider of choice in every community they serve. Through several initiatives, such as Recycled Rides, Rhythm Restoration Food Drive, Changing Lanes and Caliber Classic, Caliber gives back to the communities that have entrusted them with their automotive service needs. Caliber believes it can leverage its core capabilities and assets to address the larger automotive services market and is in the process of building out additional aftermarket services across scanning and calibration (Protech), glass (Caliber Auto Glass) and fleet solutions (Caliber Fleet Solutions). For more information, please visit: www.calibercollision.com. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [email protected].

Requirements

5+ years in executive administration, technology program coordination, IT business management, or portfolio support roles.
1+ year(s) leading a small team of individuals.
Proven ownership of multi-million-dollar technology budgets and procurement cycles.
Solid financial acumen – comfortable with Excel and collecting data for financial reporting
Exceptional communication; able to brief Technology leaders clearly and confidently.
Expert-level PowerPoint and Excel/Power BI skills for storytelling with data.
Demonstrated ability to influence without authority and drive accountability across teams.
Bachelor’s degree or equivalent experience.

Nice To Haves

Proficiency in PM/portfolio tools (Workday Projects, Azure DevOps, Smartsheet, etc.) highly desirable.
PMP, PgMP, ITIL, Agile certification a plus.
Experience with Excel, Smartsheet, Workday, or other IT Financial Management and project management tools a strong plus.
Prior event-planning or executive-support experience.
PMP, PgMP, ITIL, Agile certification or equivalent experience a plus.

Responsibilities

Maintain real-time visibility into 50–150 active technology initiatives (infrastructure, software, cloud, security, digital transformation, etc.) via dashboards and weekly status reporting.
Provide updates for budget tracking: forecast vs. actuals, variance analysis.
Lead technology procurement team: Lead two-person team that creates requisitions, tracks orders through receipt and deployment, and maintains the asset register.
Produce executive-ready monthly and quarterly portfolio reviews (PowerPoint decks, scorecards, financial summaries) for the CIO/CTO, and Technology Steering Committee.
Plan and facilitate critical meetings and events: Technology Governance Board, Architecture Reviews, QBRs, vendor days, annual planning off-sites, and technology all-hands.
Enforce stage-gate governance; ensure every project has required approvals, business cases, and benefits tracking.
Track and report on project outcomes: ROI, benefits realization, KPIs, OKRs, and operational metrics.
Administer Smartsheet, Celoxis and other tracking tools.
Mentor junior coordinators and act as the go-to expert for process, tools, and reporting standards.
Identify and implement process improvements in budgeting, intake, procurement, and reporting workflows.