Director - Technology Infrastructure

Johnstone Supply LLC•Portland, OR

61d•Hybrid

About The Position

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for a Director – Technology Infrastructure to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service. As a member of the IT Team, the Director – Technology Infrastructure is responsible for setting and executing the Infrastructure and Operations service strategy and technical roadmap, including compute, storage, connect, end user support, and disaster recovery, to ensure its integration with the overall IT and enterprise strategic plans. Now is the best time to join Johnstone Supply. The individual selected for this role will join an organization in the midst of exceptional growth and transformation – and will have the opportunity to build and evolve the team into an enterprise IT organization. This position must be based in our Dallas, TX; or, Portland, OR offices and has a hybrid schedule, requiring at least 2 days per week in-office.

Requirements

Bachelor’s Degree (B.A.) from a four-year college or university in MIS, business administration, or related field; at least 5 years of experience; or equivalent combination of education and experience.
Information Technology Infrastructure Library (ITIL) certification
Knowledge of IT Service Management best practices including Incident, Problem and Change management.
Technical knowledge related to on-premises technology such as VMware server virtualization, storage arrays, backup systems and server room/network closet physical infrastructure.
Technical knowledge related to cloud infrastructure, architecture and best practices such as Amazon Web Services (AWS) and Microsoft Azure.
Knowledge of cyber resilience and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems, and technology.
Knowledge of monitoring and alerting platforms to improve Incident management.
Ability to fully understand business goals and metrics, turn data into insight, and translate requirements into actionable work efforts to achieve intended outcomes.
Problem-solving skills: listening to, interpreting, and meeting the needs of others; define problems, collect data, establish facts, and draw valid conclusions; diagnosing and rectifying problems.
Ability to partner with business leaders to define business needs and objectives.
Ability to present and communicate technical concepts in a clear and concise manner.

Nice To Haves

Certified Information Systems Security Professional (preferred).

Responsibilities

Directly supervises the Infrastructure and Operations team, including End User Support, Infrastructure & Network Engineering.
Provides strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations, and IT service support.
Act as a trusted advisor and develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs, and respond with the agility required to address changing business priorities.
Develop & execute a multi-year roadmap to increase our reliability & agility while reducing our complexity & maintenance burden. Need to consider cloud, managed services and automation.
Recruit, develop, and lead the I&O team to deliver on our technology and business objectives with excellence. Ensuring the highest levels of infrastructure availability for our business partners and customers.
Cultivate an executable plan to migrate company owned branches infrastructure technology, services, and infrastructure resources to a standardized platform/organization.
Develop and I&O ‘talent strategy’ that forecasts future skill and competency needs to acquire, develop, or source. Balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable and efficient.
Direct, develop, and provide leadership to the Infrastructure & Operations (I&O) team, establish priorities, set goals, monitor progress, and coordinate efforts with other groups in Information Technology.
Plan and staff the Service Desk function to assist employees with service issues and requests in accordance with agreed upon service levels.
Lead end user computing to provide employees with the utmost reliability, productivity, and mobility.
Protect our customers, our employees, and our brand by incorporating security and compliance in all decisions; ensure security policy and procedure requirements are met.
Direct the development and execution of an I&O sourcing strategy and provides leadership for strategic vendor and partner relationship management.