Director, Technology Enabled Business Process Optimization and Office of the Chief Digital and Information Officer

Ingredion Inc,•Westchester, IL

55d

About The Position

The Director, Global Business Process Optimization and OCDIO, is a senior-level position and a member of the DTS Leadership Team. This role is responsible for driving enterprise-wide business process improvement and strategic initiatives enabled by technology. The successful candidate will partner with senior business leaders, process owners, and DTS colleagues to design, implement, and optimize end-to-end processes that enhance efficiency, productivity, enable growth, and ensure strong alignment with Ingredion's digital strategy. The role also provides strategic and operational support to the CDIO, ensuring excellence in execution and effective management of technology and DTS resources (PMO, Budgets, PPM process, etc.). This senior-level role demands a visionary leader with a strong background in delivering digital transformation initiatives, business partnerships, and technology management.

Requirements

Bachelor's degree in information systems, Business Administration, or related field; Master's degree or MBA preferred.
12+ years of progressive IT leadership experience, including responsibility for business process optimization and large-scale program/project management.
Deep knowledge of enterprise business processes (end-to-end) and how they are enabled by technology platforms; SAP experience strongly preferred.
Proven track record leading process re-engineering, ERP transformation, and digital enablement initiatives in a global matrixed environment.
Strong project management skills (PMP, Agile, or similar certifications preferred).
Exceptional stakeholder management, communication, and change leadership skills, with experience presenting to C-level executives.
Ability to lead and influence across matrixed teams, geographies, and business units.
Experience in a senior leadership role within a complex digital environment.
Strong strategic thinking, business acumen, and stakeholder management skills, with the ability to translate technology trends and opportunities into actionable business strategies and outcomes.
Excellent leadership, communication, and collaboration skills, with the ability to influence and build consensus across all levels of the organization.
Demonstrated track record of successfully managing complex technology portfolios, driving innovation, and delivering measurable business value.
Experience working in a global environment, with the ability to navigate cultural differences and collaborate effectively with diverse teams across geographies.
Ability and willingness to travel.

Nice To Haves

Professional certifications such as Lean Six Sigma, PMP, ITIL, or equivalent are highly desirable.

Responsibilities

Lead the assessment, design, and optimization of end-to-end business processes (Quote-to-Cash, Procure-to-Pay, Record-to-Report, Plan-to-Deliver, Hire-to-Retire, etc.).
Leverage technology platforms (SAP preferred) to enable process standardization, automation, and performance improvements.
Identify opportunities for simplification and digitization, ensuring solutions are scalable and sustainable.
Utilize methodologies such as Lean, Six Sigma, and Agile to optimize workflows, reduce waste, and increase value delivery.
Analyze current processes using data-driven approaches; benchmark best practices and develop actionable plans for continuous improvement.
Collaborate with cross-functional stakeholders to assess pain points, map processes, and re-engineer business operations for efficiency and scalability.
Establish metrics and KPIs to monitor and report on process performance, ensuring optimization efforts yield measurable results.
Oversee large-scale technology-enabled transformation initiatives, from blueprint through execution.
Establish and enforce project management standards, tools, guidelines, governance, and reporting across initiatives in the CDIO portfolio.
Defines, manages and directs the needed end-to-end PMO work effort, leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits
Ensure project deliverables are on time, on budget, and aligned with business objectives.
Manage vendor and partner relationships to support project delivery and capability build-out.
Serve as a strategic advisor and thought partner to the CDIO, contributing to the formulation and execution of the organization's digital strategy.
Drive the development and management of the DTS organization's annual strategic and capital plan, roadmaps, and transformation initiatives.
Ensure alignment to the cross-departmental roadmaps, create a collective plan to manage dependencies.
Coordinate executive communications, presentations, and strategic narratives for the CDIO and the broader DTS leadership team.
Facilitate effective governance, risk management, performance tracking, and resource allocation processes in support of the CDIO's priorities.
Serve as a key advisor and strategic partner to the CDIO, providing visibility to critical initiatives, risks, and opportunities.
Accountable for the consistency of our operating methodology and associated processes.
Coordinate cross-functional alignment on strategic digital priorities - execute the DTS operating model
Oversee day-to-day operations of the Office of the CDIO, ensuring alignment with enterprise goals and compliance with policies and standards.
Manage special projects, executive priorities, and cross-functional task forces as directed by the CDIO.
Coordinate annual budget planning and LE updates.
Champion digital transformation efforts, ensuring business process optimization aligns with broader digital objectives and initiatives.
Identify and implement emerging technologies and digital tools that drive automation, innovation, and improved user experiences.
Foster a culture of digital literacy, agile thinking, and customer-centricity across the DTS team.
Engage and influence key stakeholders, including segment and functional business leaders, and external partners, to drive process and technology adoption.
Aligning with organizational change management (OCM) resources to lead efforts associated with new processes, systems, and ways of working.
Assist OCM in the development and delivery of training, communications, and support materials to ease transitions and maximize ROI on optimization initiatives.
Recruit, lead, and develop a high-performing team of process analysts, project managers, and business operations professionals.
Foster a culture of inclusivity, collaboration, innovation, and continuous learning within the team.
Provide mentorship, guidance, and performance feedback to develop both staff and leaders.