Director, Technology Business Operations

Thomson Reuters•Eagan, MN

19d•Hybrid

About The Position

As Director of Technology Business Operations, you will drive operational excellence, financial discipline, and business alignment across the Commercial and Corporate Engineering technology organization. You'll partner closely with senior technology and business leaders to ensure that technology investments, processes, and performance are optimized to support enterprise goals.

Requirements

10+ years of experience in technology operations, strategy, or program management, with at least 5 years in a leadership role
Proven track record of managing large-scale budgets, portfolios, and cross-functional teams
Strong understanding of enterprise technology environments, including software development, infrastructure, and cloud platforms
Experience with financial planning tools, project management methodologies (Agile, SAFe), and operational frameworks (ITIL, COBIT)
Excellent communication, stakeholder management, and analytical skills
Ability to influence and lead through change
Passion for operational excellence and strategic impact

Nice To Haves

MBA or equivalent advanced degree preferred
Experience in a global, matrixed organization preferred

Responsibilities

Lead annual and quarterly planning cycles, including budgeting, headcount planning, and OKR alignment
Develop and maintain governance frameworks to ensure transparency, accountability, and alignment across programs and initiatives
Drive continuous improvement across technology operations, including organizational design, process optimization, tooling, and performance metrics
Oversee vendor management, procurement processes, and contract negotiations in partnership with Finance and Legal
Develop executive-level communications, dashboards, and presentations summarizing portfolio and team performance
Manage technology budget and forecasting processes, ensuring accurate tracking of spend, variance analysis, and cost optimization
Partner with Finance to deliver timely reporting and insights to executive leadership
Establish and manage a centralized portfolio of strategic technology initiatives, partnering with the CIO PMO to ensure delivery against timelines, budgets, and business outcomes
Provide governance around project intake, prioritization, resource allocation, and dependency tracking across competing initiatives

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan