Lead Technology & Business Operations

Docusign • Seattle, WA

14h • Hybrid

About The Position

As a Lead, Technology & Business Operations you’ll serve as a strategic and operational force multiplier, enabling multiple engineering leaders and their teams to drive key initiatives and focus on critical business goals. This role is a vital bridge between engineering leadership and a wide range of stakeholders, orchestrating strategic programs, optimizing operational cadences, and ensuring organizational alignment to boost engineering effectiveness. You’ll champion a culture of operational excellence and serve as a trusted BizOps partner in shaping the team's strategic direction. This position is an individual contributor role reporting to the Senior Director, Technology & Business Operations.

Requirements

• 12+ years of experience in program or technical program management within strategy and operations, including a minimum of 3 years directly partnering with an engineering organization
• A history of driving significant operational improvements within high-growth technology environments, transforming challenges into streamlined processes
• Experience with ngineering metrics, leading productivity frameworks, and cutting-edge operational best practices
• Experience establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams
• Experience navigating fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement
• Experience leading and refining rhythm of business activities, encompassing planning cycles, leadership reviews, and comprehensive reporting to foster an efficient operational cadence
• A Bachelor's degree in a technical field or equivalent practical experience

Nice To Haves

• Masterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across your organization
• An advanced degree or MBA
• Robust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for senior leaders
• Hands-on experience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale
• Experience in management consulting, strategic operations, or technical operations is highly valued
• Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership
• Familiarity with modern Agile, Lean, or scaled delivery methodologies (e.g., SAFe, Scrum@Scale)

Responsibilities

• Partner closely with engineering leadership to translate strategic objectives into clear, actionable goals for their respective organizations
• Play a pivotal role in shaping their strategic direction and operational excellence, balancing big-picture vision with hands-on operational execution
• Drive and coordinate the rhythm of business activities, including team town halls, planning cycles, OKR reviews, and leadership off-sites
• Apply deep program management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery
• Act as a critical bridge between engineering leadership and key stakeholders across Product, People, Finance, and Legal
• Coordinate and track strategic projects that cut across multiple teams, ensuring seamless coordination and clear communication across all stakeholders
• Design and optimize workflows, tooling, and best practices for Engineering leads
• Build and maintain dashboards that provide real-time visibility into engineering health metrics, such as velocity, quality, reliability, and cost
• Prepare and deliver crisp narratives, dashboards, and pre-reads for the engineering leadership
• Support engineering leadership talent planning and reinforcing a strong, inclusive culture
• Facilitate leads to function as a unified team, helping to surface and resolve friction before it slows progress
• Identify and manage program risks through rigorous risk assessments, proactively surfacing prioritization and tradeoff decisions
• Manage and track budgets for engineering organizations, meticulously understanding where costs are allocated which includes analyzing variances, forecasting expenditures, and identifying opportunities for cost optimization to ensure financial discipline

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees