Director, Technology Account Management

Mastercard•O’Fallon, MO

1d•$136,000 - $258,000

About The Position

TAM team members are responsible for all aspects of the technology and operational relationship with the customer and for the customer’s overall operational relationship with Mastercard. That is the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons heavily with additional team members (Advisors, Product, Marketing, etc.) and with Mastercard’s Operations and Technology division as new opportunities or issues are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas. • Identify opportunities to grow Mastercard and customer revenue utilizing existing technology capabilities or through innovation and development of new capabilities and presenting leads to the Account team. • Do you thrive in a fast-paced customer facing environment? • Are you passionate about supporting the operational aspects of the payments industry? • Do you have a strong ability to collaborate cross-functionally with business and technology teams with a driven sense of urgency? - Do you have a relentless passion for customer advocacy and building/sustaining excellent customer relationships?

Requirements

Driver mentality, ready to hunt for optimizations and revenue opportunities.
Extensive knowledge of credit, commercial, small business and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
Ability to work effectively across all segments of Mastercard and customers’ organization.
Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
Project management and implementation skills required; technology and operations related skills required.
Extensive account management experience with outstanding interpersonal and negotiation skills.
Strong analytical/problem solving and planning skills.
Articulate and creative, adept at delivering stand-up presentations.
Must possess solid knowledge of the business drivers, technology solutions and players, best practices employed across all segments, regulatory implications, Mastercard products & rules and competitive solutions within the US market.
Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
Proven track record of delivering results through cross-functional collaboration and facilitation in high-pressure situations with challenging personalities
Travel will be required (approximately 20%)
College education or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience.

Nice To Haves

Extensive knowledge of Mastercard Debit and Commercial Payments systems and platforms is preferred, including SmartData and InControl.

Responsibilities

Coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
Identify and deliver against customer and Mastercard business and corporate objectives, opportunities, and commitments.
Provide Voice of Customer into proposed product development initiatives and rule changes.
Build, grow, and manage operational and technical relationship with Key Accounts in market.
Oversee Mastercard activity related to the technology design and implementation of customer projects to ensure customers’ and Mastercard’s needs are met.
Grow and manage close working relationships with customer's executive- and decision-making- level contacts.
Identify customer needs and arrange for training and communication of operational enhancements.
Drive customer and internal staff to ensure customer's compliance with all Mastercard technology enhancements
Ability and willingness to provide off-hours support to customers as needed

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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