Director, Technical Programs

PayPal • San Jose, CA

2d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role provides strategic leadership and execution oversight across the technical and operational programs supporting PayPal Complete Payments (PPCP). You will guide complex, cross-functional initiatives by aligning engineering workstreams with product priorities and business objectives. The Director drives clarity across programs, ensures strong governance practices, and delivers consistent visibility to senior leadership. Partnering closely with Product, Engineering, Design, Architecture, Operations, and external stakeholders, you will lead milestone and risk management, streamline processes, and evolve delivery frameworks that enable quality, velocity, and scalability. You will also champion the integration of AI-driven practices into program and portfolio execution.

Requirements

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Proven ability to manage large, complex engineering programs.

Nice To Haves

• Bachelor’s degree in business, engineering, computer science, or related field; MBA or other graduate degree preferred.
• 10+ years of experience leading complex program or portfolio execution in technical environments.
• Experience in fintech, payments, SaaS, or large-scale platform delivery.
• Strong leadership, communication, and stakeholder-management skills with the ability to influence across technical and non-technical teams.
• Demonstrated ability to drive results, improve processes, and build high-performing teams.

Responsibilities

• Develop and implement the strategic vision for engineering operational programs.
• Oversee the planning and execution of engineering programs.
• Ensure alignment of engineering programs with business goals.
• Manage and mentor program managers and engineering teams.
• Monitor program performance and drive continuous improvement.
• Communicate program status and strategic initiatives to executive leadership.
• Manage program budgets and financials.
• Provide program leadership and oversight across strategic initiatives supporting PPCP, ensuring delivery aligns with engineering, product, and business goals.
• Implement and evolve governance, reporting, and delivery frameworks that improve execution consistency, visibility, and communication.
• Partner with Product Management, Engineering, Architecture, Design, Operations, and business stakeholders to define roadmaps, scope, and priorities.
• Lead program execution including milestone management, risk and issue remediation, dependency tracking, and cross-functional coordination.
• Hire, mentor, and develop a high-performing team of program managers while building trusted relationships across organizational boundaries.
• Streamline processes, enhance tooling, and drive operating improvements that increase delivery velocity, predictability, and transparency.
• Communicate program updates clearly and consistently to executives, senior leaders, and cross-functional partners.

Benefits

• PayPal is committed to fair and equitable compensation practices.
• Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
• The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
• For more information, visit https://www.paypalbenefits.com.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees