Director, Technical Program Management - LLM Automation for Merchandising

Wal-Mart • Bentonville, AR

40d • Onsite

About The Position

Walmart US is transforming how Merchants work-and we're looking for a bold, innovative Director to help lead that change. This Director will lead the cross-functional implementation of LLM-powered automation for the Merchandising organization. You'll translate complex workflows into intelligent agentic systems, integrate existing machine learning models, and partner across product, engineering, and domain teams to build the future of how Walmart Merchants plan, decide, and act. If you're passionate about driving operational leverage, designing scalable AI systems, and delivering real business value-this role is for you.

Requirements

• Experience leading implementation of AI/LLM/automation at scale in a retail or enterprise environment
• Ability to thrive on solving hard coordination problems across business, product, and engineering
• Ability to translate ambiguous workflows into structured agentic systems.
• A passion for creating leverage-freeing up thousands of hours of merchant time
• An understanding of both the "why" and the "how" of AI: product intuition + technical fluency
• Ability to drive rigor and clarity into complex programs and roadmaps.
• A track record of scaling systems and mindsets-bringing others along on the AI transformation journey
• 7+ years in product, program, engineering, or data science leadership.
• Experience leading cross-functional AI/ML automation efforts
• Strong executive communication and stakeholder management skills
• Familiarity with modern LLM architectures, orchestration, and evaluation frameworks
• Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 7 years' experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 9 years' experience in engineering, engineering program management, technical program management, product management, or related area.

Nice To Haves

• Certification in Project Management.
• Master's degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years' experience in product design.
• Supervisory
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Own automation strategy - Translate Wally's GenAI vision into executable roadmaps for agentic workflows, ticket automation, and root cause diagnosis
• Scale adoption - Partner with Merch Transformation teams to embed contextual AI into key workflows
• Orchestrate delivery - Coordinate multi-agent architecture development across domains, with reusable, governed components
• Prioritize automation ROI - Focus resources on initiatives that drive measurable time savings and business outcomes
• Drive scale - Enable other teams to build into the Wally platform by developing integration playbooks, quality standards, and shared OKRs.
• Embed AI into decisioning - Help merchants move beyond dashboards by embedding intelligent agents that explain, predict, and act.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees