Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're looking for a highly strategic and hands-on Director of Technical Program Management to accelerate the innovation and delivery of Service Cloud, the industry-leading Customer Service solution. In this role, you will drive critical programs across the Service Cloud portfolio and the broader Technology & Products organization. You will be the essential thread connecting product teams, executive leadership, and global organizations (EMEA, India, HQ) to ensure long-term growth, scalability, and quality. About You Strategic & Adaptable: You are highly functional and thrive in a fast-paced environment, comfortably bending between strategic planning and tactical execution. A Trusted Partner: You possess high Emotional Intelligence (EQ), outstanding executive presence, and professional communications skills to drive consensus and foster a hyper-transparent flow of information. Ownership & Clarity: You take end-to-end ownership, drive accountability, and are passionate about bringing clarity to complex, ambiguous, and cross-functional programs