Director, Technical Program Management Identity, Preference and Consent

Wal-Mart•Bentonville, AR

40d•$130,000 - $260,000•Onsite

About The Position

The Director of Identity, Preferences, and Consent for Health & Wellness Data & Business Solutions leads the development and implementation of secure, compliant, and personalized healthcare experiences at Walmart. This role defines business requirements, co-develops transformation roadmaps, and drives cross-functional adoption of integrated identity and consent frameworks. The focus is on unifying in-store and digital identity management, streamlining consent and preference operations, and ensuring seamless omnichannel engagement, ensuring no customer is blocked from completely a transaction due to identity resolution issues. This position is key to advancing business growth, regulatory compliance, and customer trust through robust identity and consent management. You will work from our Bentonville, AR offices and report to the Senior Director of Data Analytics & Business Solutions. About Digital Business Services We are the Digital Business Services segment of the Consumer Health and Data Solutions Team at Walmart. Our team includes customer identity, communications and business analytics to support health and wellness lines of business. We drive scalable data solutions across Walmart Health and Wellness to harness data-driven insights, improve patient engagement, and drive innovation across the health journey.

Requirements

10+ years of progressive experience in identity and access management, digital identity, or privacy management in large-scale organizations
Expertise in understanding data privacy, regulatory compliance (e.g. HIPPA, TCPA), and customer data platforms
Strategic vision for identity and consent management in healthcare or retail
Experience in leading cross-functional initiatives and technology integrations
Bachelor's degree in information systems, Computer Science, Business, or related field (master's degree preferred).

Nice To Haves

Certification in Project Management.
Master's degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years' experience in product design.
Supervisory
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Define and evolve the identity management framework by defining business requirements, co-developing transformation roadmaps in partnership with Product and end-to-end Business teams to support a secure, scalable, and unified patient profiles across Pharmacy and Vision.
Enable systems and processes that capture, store, and honor patient communication preferences and consent across all channels and touchpoints, ensuring consistency and compliance.
Collaborate with product, business, legal, and technology teams to ensure communications are both personalized and compliant with regulatory standards.
Partner with cross-functional teams to embed identity, consent, and preference capabilities into core business operations and customer engagement strategies.
Lead governance practices that ensure the accuracy, integrity, and responsible use of identity and preference data across the Health & Wellness.
Advance identity and consent capabilities by promoting data hygiene, leveraging AI-driven insights, and fostering a test-and-learn culture to support scalable, compliant, and business-aligned solutions.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume