Director, Technical Professional Services

GE HealthCare

1d•Remote

About The Position

Solutions for Enterprise Imaging (SEI) is looking for a dynamic, growth-minded enterprise software services professional to lead a team of technical specialists and integration experts in delivering radiology, cardiology, and digital pathology enterprise imaging solutions to customers across the US and Canada. This leadership role, reporting into the VP of Professional Services, is key to the overall customer experience from pre-sales assessment through solutions design, planning, and successful implementation of on-premises and cloud solutions. Driving the adoption a global delivery model, enhancing quality, efficiency and time to value for customers, and getting ready for increasingly cloud-first deployments, are key focus areas for transformation. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Bachelor or Master’s degree in computer sciences, healthcare systems, IT, business or equivalent.
Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software.
At least 3 years of experience leading cloud solution implementations in healthcare.
Track record of building and leading high-performing, multi-cultural, global delivery teams.
Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems.
Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
Planning, prioritizing, reporting, problem solving and analytical capabilities.
Excellent verbal and written communication skills, executive-level presentation experience.
Strong interpersonal and leadership abilities.
Attention to detail and a concern for quality.

Responsibilities

Become a trusted advisor to customers.
Create, maintain and assume accountability for a culture of high customer service and satisfaction.
Provide strategic leadership to team, foster professional growth, drive high standard for performance and development.
Engage with customers to ensure project success through the pre-sales to implementation lifecycle.
Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs.
Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
Apply lean methodologies to enhance operational productivity and drive continuous improvement.
Weekly, monthly and quarterly reporting on regional services operations.
Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.