Director, Technical Product Management - Remote

UnitedHealth Group • Minnetonka, MN

3h • Remote

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

Lead technical product strategic areas for AI Powered bots in UHC digital and telephonic self-service channels. This role partners closely with product, engineering, and operations teams to ensure scalable, secure, and engaging customer interactions across channels.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• Experience supporting omnichannel customer experiences, including contact center, CRM integration and agent and Bot assisted interactions (chat, voice, SMS)
• Experience working with engineering, operations, security, and business product teams in a highly matrixed environment
• Familiarity with call center operational metrics (e.g., AHT, Occupancy, FCR) and how they influence product decisions
• Proven ability to adapt, influence, and persist in complex environments to achieve outcomes

Nice To Haves

• Advanced Degree
• Experience in Healthcare or other regulated areas such as financial or government

Responsibilities

• Drive technical product strategy and vision, translated into objectives, key results, and clearly socialized roadmaps
• Lead through change management needed to federate the development and product lifecycle of AI bots in the voice and digital channel
• Serve as the technical product champion for federation enablement, credibly engaging internal stakeholders across tech, business, and operations
• Own and prioritize backlogs across AI voice, chat, and digital self service capabilities, balancing new features with operations and maintenance
• Act as a hands-on technical product leader, contributing directly to discovery, solution design, product experimentation and backlog refinement
• Represent technical product considerations such as model evolution, scalability, security, and reliability in roadmap and backlog decisions
• Use data, customer/member feedback, and operational metrics to identify improvement opportunities
• Support omnichannel convergence of voice and digital experiences, ensuring consistent member journeys

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director