Director, Talent Acquisition Operations

The Gap•Folsom, CA

12h

About The Position

About the Role Gap Inc. is seeking a strategic and forward-thinking leader to join us as Director of Operations, Talent Acquisition. In this high-impact role, you will drive enterprise-wide talent acquisition strategies that advance our bold vision: To become a high-performing house of iconic American brands that shape culture. As a key member of the Talent Acquisition Leadership Team (TALT), you will reimagine how we attract and engage talent - embedding equitable practices, operational excellence, and innovation into every stage of the candidate experience. From strategic storytelling to designing scalable systems, your leadership will position Gap Inc. as a destination for purpose-driven careers. What You'll Do Lead transformation efforts by connecting strategy to operations, enabling agility, impact, and excellence across the Talent Acquisition ecosystem Build strategic partnerships across HQ functions and cross-functional teams to drive integrated, culturally relevant TA initiatives with a Field-First mindset. Align TA processes with enterprise goals through structured cadence reviews that ensure accountability, timely execution, and measurable impact Embed inclusive hiring practices and psychological safety to ensure equitable candidate experiences and diverse pipelines Oversee daily recruitment operations including sourcing, candidate assessment, onboarding, and s take holder alignment to ensure seamless execution Own planning cycles including Annual Operating Plan (AOP), Long Range Planning (LRP), Goal Setting, calendaring, and performance tracking (e.g., hiring metrics, SLAs) Advise TA Operations and TALT teams to identify and remove barriers, fostering empowerment, enablement, and operational agility Drive budget design, strategic vendor management, and contract optimization to drive cost-effective, compliant, and high-performing partnerships. Analyze organizational training needs and collaborate with HR partners to implement learning solutions that address capability gaps and escalated issues Leverage recruitment data and platforms (e.g., Excel, Workday) to inform forecasting, reporting, and strategic decision-making Pilot and scale innovative hiring solutions including virtual assessments and skills-based frameworks to meet evolving business needs Support Head of Talent Acquisition with strategic projects including Board and Senior Leadership presentations, stakeholder communications, and executive forums Who You Are Proven success driving talent strategy, workforce planning, and operational execution across large, matrixed organizations Deep expertise in recruitment technologies, data analytics, and systems optimization to support scalable, high-impact solutions Strong business acumen with a track record of aligning talent and operational strategies to enterprise growth objectives Led complex, cross-functional initiatives that enhanced agility, efficiency, and team effectiveness across diverse stakeholder groups Built collaborative partnerships with senior leaders and high-performing teams, fostering accountability and delivering enterprise-wide results Applied innovative thinking to solve abstract challenges, translating business needs into practical, measurable solutions Continuously explored emerging technologies and methodologies to elevate candidate experience and operational performance

Requirements

Proven success driving talent strategy, workforce planning, and operational execution across large, matrixed organizations
Deep expertise in recruitment technologies, data analytics, and systems optimization to support scalable, high-impact solutions
Strong business acumen with a track record of aligning talent and operational strategies to enterprise growth objectives
Led complex, cross-functional initiatives that enhanced agility, efficiency, and team effectiveness across diverse stakeholder groups
Built collaborative partnerships with senior leaders and high-performing teams, fostering accountability and delivering enterprise-wide results
Applied innovative thinking to solve abstract challenges, translating business needs into practical, measurable solutions
Continuously explored emerging technologies and methodologies to elevate candidate experience and operational performance

Responsibilities

Lead transformation efforts by connecting strategy to operations, enabling agility, impact, and excellence across the Talent Acquisition ecosystem
Build strategic partnerships across HQ functions and cross-functional teams to drive integrated, culturally relevant TA initiatives with a Field-First mindset.
Align TA processes with enterprise goals through structured cadence reviews that ensure accountability, timely execution, and measurable impact
Embed inclusive hiring practices and psychological safety to ensure equitable candidate experiences and diverse pipelines
Oversee daily recruitment operations including sourcing, candidate assessment, onboarding, and s take holder alignment to ensure seamless execution
Own planning cycles including Annual Operating Plan (AOP), Long Range Planning (LRP), Goal Setting, calendaring, and performance tracking (e.g., hiring metrics, SLAs)
Advise TA Operations and TALT teams to identify and remove barriers, fostering empowerment, enablement, and operational agility
Drive budget design, strategic vendor management, and contract optimization to drive cost-effective, compliant, and high-performing partnerships.
Analyze organizational training needs and collaborate with HR partners to implement learning solutions that address capability gaps and escalated issues
Leverage recruitment data and platforms (e.g., Excel, Workday) to inform forecasting, reporting, and strategic decision-making
Pilot and scale innovative hiring solutions including virtual assessments and skills-based frameworks to meet evolving business needs
Support Head of Talent Acquisition with strategic projects including Board and Senior Leadership presentations, stakeholder communications, and executive forums