Director, Systems & Training

Neighborly®•Irving, TX

1d•Hybrid

About The Position

Are you looking for a place where you can bring your leadership, technical systems expertise, and project management skills? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Director of Systems supporting the Mosquito Joe brand, you will: Own the end-to-end strategy, implementation, and ongoing optimization of Mosquito Joe’s core systems in partnership with Neighborly central services, including the POS and field service management platform, CRM, phone system, learning management system, ticketing platform, and knowledge base. Lead complex, multi system technology initiatives from planning through rollout and adoption, ensuring systems are stable, integrated, scalable, and aligned with brand standards and business needs. Serve as the primary owner of systems enablement across the Brand, ensuring tools, workflows, reporting, and documentation are intuitive, clearly defined, and consistently executed by franchise owners and their teams. Assess the current state of systems and training across the network, identify gaps, risks, and trends, and translate strategic priorities into actionable solutions that improve owner efficiency and customer experience. Drive system adoption and change management by partnering closely with franchise owners, Franchise Business Coaches, and internal teams to guide transitions, address concerns, and reinforce best practices. Define and maintain system standards, operating procedures, and governance to ensure consistency, data integrity, and compliance across all markets while accounting for real world operational needs. Oversee ongoing training and enablement for existing owners as systems, tools, and processes evolve, ensuring education keeps pace with platform changes and strategic initiatives. Establish feedback loops, reporting, and performance metrics to measure system effectiveness, training impact, and owner readiness, using insights to drive continuous improvement.

Requirements

A minimum of seven (7) plus years of relevant business, industry or system experience, which provides the necessary skills, knowledge and abilities.
Highly process driven with a strong ability to design, document, and scale repeatable systems, workflows, and standards across a distributed franchise network.
Demonstrated experience leading large scale system implementations and technology transitions, ideally involving POS or field service management platforms, CRM, and customer facing operational tools.
Strong change management capability, including the ability to guide business owners and teams through ambiguity, adoption challenges, and operational disruption.
Comfortable operating in a multi-system, cross functional environment and coordinating with central services, vendors, and internal stakeholders to drive alignment and results.
Experience working within a franchise or multi-unit business model, with a clear understanding of the unique dynamics of supporting independent business owners.
Bachelor’s degree (B.A.) for a four-year college or university.

Responsibilities

Own the end-to-end strategy, implementation, and ongoing optimization of Mosquito Joe’s core systems in partnership with Neighborly central services, including the POS and field service management platform, CRM, phone system, learning management system, ticketing platform, and knowledge base.
Lead complex, multi system technology initiatives from planning through rollout and adoption, ensuring systems are stable, integrated, scalable, and aligned with brand standards and business needs.
Serve as the primary owner of systems enablement across the Brand, ensuring tools, workflows, reporting, and documentation are intuitive, clearly defined, and consistently executed by franchise owners and their teams.
Assess the current state of systems and training across the network, identify gaps, risks, and trends, and translate strategic priorities into actionable solutions that improve owner efficiency and customer experience.
Drive system adoption and change management by partnering closely with franchise owners, Franchise Business Coaches, and internal teams to guide transitions, address concerns, and reinforce best practices.
Define and maintain system standards, operating procedures, and governance to ensure consistency, data integrity, and compliance across all markets while accounting for real world operational needs.
Oversee ongoing training and enablement for existing owners as systems, tools, and processes evolve, ensuring education keeps pace with platform changes and strategic initiatives.
Establish feedback loops, reporting, and performance metrics to measure system effectiveness, training impact, and owner readiness, using insights to drive continuous improvement.