Director, Sustainability - Customer Engagement & Reporting

Baxter•Deerfield, IL

43d•$184,000 - $230,000

About The Position

The Director of Sustainability for Customer Engagement and Reporting provides strategic leadership in shaping and communicating the company's sustainability narrative to customers and stakeholders. This role ensures transparent sustainability reporting aligned with leading regulatory and voluntary frameworks, while leveraging disclosures to build trust and strengthen customer relationships. The Director partners with commercial and marketing teams to activate sustainability messaging as a competitive differentiator, positioning the company as a trusted leader in responsible business practices. Success in this role requires expertise in ESG frameworks, strong storytelling capabilities, and the ability to translate sustainability performance into compelling narratives that drive customer engagement and market advantage. The position will lead efforts to integrate sustainability messaging into customer-facing materials, support commercial positioning, and manage voluntary ESG disclosures. This role bridges marketing, commercial, and compliance functions to ensure Baxter's sustainability commitments are clearly communicated and benchmarked against industry standards.

Requirements

10+ years of professional experience and 5+ years of leadership experience; preference of experience leading and managing a sustainability function
Strong relationship building acumen; ability to understand, articulate and engage on multiple priorities at all levels across a large global/regional organization, and ability to build and maintain relationships with a diversity of external stakeholders
Excellent leadership, management, organizational, time and project management skills; strong analytical and problem-solving skills and demonstrated ability to drive change and achieve results
Strong business acumen; possess a working knowledge of related disciplines/other functions including R&D, legal, compliance, finance, manufacturing and supply chain
Ability to influence and interface effectively with site/regional/corporate leadership teams as well as organizations outside Baxter including a variety of external trade associations and membership groups
BS or BA degree required

Nice To Haves

Master's degree in business administration, environmental science, sustainability and/or professional certifications that demonstrate relevant subject matter expertise highly preferred

Responsibilities

Support commercial tenders and RFPs, creating Baxter sustainability narratives for optimized positioning.
Design and implement a rapid-response system for customer sustainability inquiries and documentation requests.
Develop marketing plans to embed sustainability progress and messaging into everyday collateral, campaigns, and training.
Support brand positioning through sustainability-focused events, webinars, and industry forums.
Serve as a key point of contact for sustainability-related inquiries from customers, suppliers, and other external stakeholders.
Collaborate across the enterprise to respond to customer and stakeholder requests, including environmental and HR audits.
Monitor and report on industry benchmarks, ratings, programs, and commitments to maintain competitive positioning.
Lead voluntary sustainability reporting and support regulatory reporting requirements.
Develop sustainability content for Baxter's annual impact report and other external disclosures.
Work with operations, procurement, finance, and legal teams to ensure alignment between sustainability reporting and business objectives.
Drive internal education on customer expectations and sustainability frameworks to strengthen organizational capabilities.

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles.
Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

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