Director Surveillance- Full Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

16h•$80,000 - $90,000

About The Position

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.

Requirements

A broad knowledge of games and casino rules, procedures and administration.
Knowledge of the laws and regulations affecting the casino industry.
Must know the camera equipment and those methods of operations and recording as required.
Must know and be able to identify those methods of cheating games, and other irregular activities.
NJ KEY LICENSE REQUIRED

Responsibilities

Directs and coordinates all activities within the Surveillance Department which includes the surveillance of the operation of table games, slot machines and the operation of the cashier's cage.
Formulates surveillance policy within established Caesars Entertainment standards.
Ensures the detection of cheating, theft, embezzlement and other illegal activities in the gaming and non-gaming sector.
Monitors compliance with Harrah’s Atlantic City Internal Controls.
Notifies proper management, the Division of Gaming Enforcement upon detection of illegal activities.
Formulates standard operating procedures for the department.
Responsible for audio visual taping of activities in the count rooms and video taping of illegal and unusual activities monitored.
Supervises the Surveillance Shift Supervisors and all other Surveillance Department staff.
Responsible for the communication in writing of accurate and verifiable information regarding casino patrons to the credit manager which may be relevant in determining a patron's credit worthiness.
Reports to the Audit Committee regarding matters of policy, purpose, responsibilities and authority and reports to the Chief Gaming Executive for administrative matters and daily operations.
Participates in the supervision, operation and/or support of Caesars Bad Beat system.
The Audit Committee, based on the recommendations of the Chief Gaming Executive, is responsible for evaluating the performance of the Director of Surveillance, determining salary and bonuses, as well as making all determinations with regard to hiring and firing of this individual.
Any individual employed in the Director of Surveillance position must acknowledge in writing the regulatory requirements N.J.A.C. 13:69D-1.11 (C) (2) prior to being employed in the Surveillance Department