Director Strategy, Operations & Transformation

ADP•Roseland, NJ

14h

About The Position

ADP is hiring a Director, Strategy, Operations & Transformation, in its Global Product and Technology (GPT) Organization. This high-impact role serves as a trusted partner to the executive leadership team, driving strategic initiatives, streamlining operations, and ensuring alignment across ADP’s global product portfolio. It offers a unique opportunity to work at the intersection of strategy and execution, shaping how ADP plans, prioritizes, and operates at scale. ADP’s GPT organization is the engine of ADP’s digital and innovation agenda, encompassing Product Excellence, Technology Excellence, and Breakthrough Innovation. The Strategy, Operations and Transformation (SOT) organization is central to GPT’s operating model, tasked with shaping GPT’s long-term strategic direction, strengthening operational excellence, accelerating execution velocity, and leading enterprise-level transformation initiatives. The SOT group partners across Product, Technology, and Breakthrough Innovation to align strategy with delivery, simplify processes, improve transparency, reduce friction, and enable GPT to build faster and innovate more consistently. Every member of the SOT group plays a pivotal role in helping GPT and ADP simplify, accelerate, and lead.

Requirements

6–8+ years of progressive experience in strategy, operations, transformation, or related fields within technology-driven organizations.
At least 3–5 years of management consulting experience (MBB, Big Four, or equivalent strategy boutique), or significant experience in a corporate strategy or internal strategy function within a large, complex organization.
Demonstrated success leading and influencing others in large-scale, cross-functional strategic programs and driving enterprise-wide transformation.
Proven experience leading and developing high-performing teams, setting priorities, and delivering measurable business outcomes.
Exceptional problem-solving and analytical skills, with the ability to structure ambiguity, synthesize complex data, and generate insights-driven recommendations.
Strong stakeholder management and relationship-building capabilities, with the ability to influence senior leaders and drive alignment across executive, technical, and operational teams.
Significant senior leadership exposure, including preparing executive-level materials, presenting strategic recommendations, and facilitating decision-making forums.
Deep expertise in operational excellence, governance frameworks, and data-driven performance management.
Excellent communication and presentation skills, with the ability to craft compelling narratives for diverse audiences.
Strong business acumen with an understanding of the intersection between strategy, operations, and technology.
Bachelor’s degree in a business or technology-related field (e.g., Business, Engineering, Computer Science, Information Systems).

Nice To Haves

MBA strongly preferred
Knowledge and prior experience with cloud, AI tools, and use in transformation / operations, and the technology vendor ecosystem

Responsibilities

Support development and execution of GPT’s multi-year strategy and annual priorities.
Conduct market, competitive, and internal performance research and analysis.
Develop executive-ready insights, narratives, and presentations.
Contribute to shaping GPT’s future-of-work vision and strategic direction.
Lead workstreams within GPT-wide strategic initiatives and transformation programs.
Manage project scopes, milestones, KPIs, and delivery plans.
Identify operational challenges and propose structured solutions.
Facilitate cross-functional alignment and ensure successful implementation.
Improve operating rhythms, reporting, and decision-making processes.
Build dashboards, KPIs, scorecards, and operational insights for leadership.
Identify inefficiencies and recommend workflow and process improvements.
Strengthen coordination across Product, Technology, Data Solutions, Ventures, Innovation Labs, and Marketplace teams.
Partner closely with leaders across GPT and corporate functions to ensure alignment.
Produce high-quality executive briefs, business cases, and program updates.
Influence without authority to drive clarity and alignment across diverse teams.
Proactively escalate risks, dependencies, and barriers.