Director, Strategic Partnerships (New Verticals)

Flex•San Francisco, CA

2d•Hybrid

About The Position

Flex is hiring a Director, Strategic Partnerships (New Verticals) to lead and expand a critical function focused on successfully launching new enterprise partnerships, managing them as strategic accounts, and driving adoption and revenue growth. This role combines strategic problem-solving with deep relationship management, taking newly signed deals from contract close to first transaction and then building them into durable, growing revenue streams. The Director will be the sole owner of partner success and commercial performance for high-stakes new vertical deals, embedding deeply with partner organizations to build relationships with executives, product leaders, and GTM teams. Internally, the role involves coordinating across Flex’s Product, Engineering, Design, Analytics, Sales, and Marketing teams to support partner outcomes. As the model proves successful, the Director will hire, develop, and scale a team of strategic account leaders to expand this capability across Flex’s growing partnership portfolio.

Requirements

8–10+ years in partnerships, strategic accounts, management consulting, or a related strategic/operational function—ideally with experience launching and managing partnerships in industries or categories that were new to your organization
Deep experience managing complex external relationships: you’ve built trust with senior partner stakeholders and know how to navigate multi-stakeholder environments across product, GTM, and executive teams on both sides of a partnership
Proven ability to hire, develop, and lead high-performing teams; you know how to build a function from a small founding team into a scaled organization
A track record of taking complex, cross-functional initiatives from zero to one and then from one to many
Strong commercial instincts paired with analytical rigor: you can build a business case, model unit economics, structure an ambiguous problem, and optimize a funnel
Exceptional cross-functional leadership—you drive outcomes through influence, not authority, and you’re comfortable holding internal and external stakeholders accountable
Excellent communication skills: you can translate operational complexity into clear narratives for executives, partner teams, and internal leadership alike
Comfort with ambiguity and a bias toward action: you build structure, process, and clarity where none exists
Bachelor’s degree required

Responsibilities

Own launch success end-to-end—from deal close through first transaction—by leading joint planning with partner product, engineering, GTM, and operations stakeholders to align on milestones, timelines, and shared success criteria
Drive technical integration, operational readiness, and go-live execution while coordinating across Flex’s Product, Engineering, Design, Analytics, Legal, Finance, and GTM teams to remove blockers
Identify execution risks early on both sides of the partnership and resolve them before they impact launch quality or timeline
Own the day-to-day partner relationship: serve as Flex’s primary point of contact and trusted advisor, building deep, multi-threaded relationships across partner executives, product managers, GTM leads, and operations teams
Manage the full operating cadence—business reviews, joint planning sessions, executive check-ins, QBRs—and define shared success metrics with dashboards and governance frameworks to track them
Monitor adoption, funnel performance, and revenue contribution; collaborate with partner teams to diagnose issues, drive joint optimizations, and identify expansion opportunities that deepen integration and grow the relationship over time
Hire, develop, and scale a team of strategic account leaders as Flex’s new vertical portfolio grows; define the operating model, roles, and career paths to support multi-vertical ambitions
Coach team members into high-performing leaders who can independently own partner relationships and drive commercial outcomes, while building the standards and rituals that ensure consistency at scale
Translate early execution experience into a repeatable, scalable launch and growth playbook that the team can run against
Feed structured insights back to Business Development, Product, and GTM to refine deal structure, pricing, partner qualification, and roadmap prioritization
Become the internal authority on what it takes to launch and scale partnerships in new industries, grounding strategic investment decisions in real operational data and partner feedback