Director, Strategic Development

USAA • San Antonio, NC

1d • Remote

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Director, Strategic Development is a key leader driving a core, association‑wide initiative to develop a home and auto ecosystem experience for our members. This role works horizontally across execution teams, user experience, and many stakeholders to ensure alignment and impact, while also leading a dedicated team responsible for delivering high‑value outcomes that enhance member experience and create new revenue opportunities. As a dedicated Director, Digital / Technical Product Management, you will lead teams of Digital or Technology Product Managers responsible for the strategy, ideation, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversee highly complex or strategic initiatives typically requiring confidentiality and enterprise-level visibility. Collaborate with Business and Technology stakeholders to lead a team responsible for tackling complex and challenging problems while maintaining situational awareness of the market in order to maximize the product portfolio. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Requirements

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Minimum 8 years’ Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years’ Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
• Minimum 3 years’ direct team lead or leading matrixed or cross-functional teams.
• Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
• Solid business acumen combined with strong technical and customer experience foundations.
• Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
• Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.
• Demonstrated people management skills.

Nice To Haves

• US military experience through military service or a military spouse/domestic partner.
• Proven Leadership in Member‑Centric Digital Experiences within Home and Auto Domains
• Ability to articulate product vision to senior leadership, unifying diverse stakeholders, and creating clarity in ambiguity.
• Hands-on experience with consumer lifecycles for end-to-end Auto and Home Journeys
• Ability to lead through influence, orchestrate cross‑functional execution, and communicate strategically while thriving in an iterative, test‑and‑learn environment.

Responsibilities

• Attract, select, and develop a digital or technology product management team in the attainment of product and experience goals and objectives.
• Manage day-to-day activities of the digital or technology product management team and actively manage resources to ensure optimal efficiency and effective delivery.
• Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or “vertical” market.
• Set new digital or technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
• Apply product management expertise in state-of-the-art digital and technology domains.
• Improve the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.
• Guide teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
• Guide teams in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.
• Lead team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders.
• Collaborate with and influence senior leaders, digital or technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees