Director, Strategic Account Management

Frontify•New York, NY

3d•$165,000 - $190,000

About The Position

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team You’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways. Your Mission As a Director of Strategic Account Management, you’ll play a pivotal role in shaping how Frontify grows through its customers. You’ll lead the global team responsible for maximizing customer value, strengthening partnerships, and accelerating ARR growth across our enterprise portfolio. You will oversee Account Managers, forming a high-performing team that links customer outcomes with commercial results. The role combines leadership, strategy, and execution, shaping how we deepen relationships with some of the world’s largest and most recognizable brands. Collaboration with Sales, Product, and Marketing will be essential to unlock new opportunities, deliver measurable results, and help determine how Frontify grows through its customers moving forward.

Requirements

You bring extensive experience in enterprise account management or customer success within a SaaS, B2B environment.
You have a proven track record of managing large, complex accounts and achieving measurable growth.
You’ve led and developed senior account managers in a global context.
You combine strong commercial judgment, operational discipline, and genuine customer empathy.
You bring a collaborative mindset, thriving in cross-functional environments and aligning diverse teams toward shared outcomes.
You’re a builder at heart and are comfortable rolling up your sleeves, getting hands-on, and creating practical solutions to move the business forward.

Responsibilities

Lead, develop, and expand a high-performing global team of Account Managers.
Build and oversee the account management strategy, ensuring a consistent approach to retention, expansion, and account development.
Establish clear success metrics, forecasting methods, and reporting processes that connect customer value with revenue performance.
Collaborate cross-functionally with Sales, Product, and Marketing to align customer priorities with Frontify’s business goals.
Strengthen executive relationships within key accounts and across internal teams.
Coach the team and lead with clarity, influence, and commercial awareness.