Director, Strategic Account Management
About The Position
Transit Technologies is the parent company of a network of transit-focused software and service brands, committed to transforming how people move. By uniting best-in-class products across the vehicle lifecycle, we are building a powerful ecosystem of transit solutions that support governments, private operators, and riders alike. We are growing rapidly and looking for mission-driven leaders to help shape the future of mobility. We are hiring a Director of Strategic Account Management to help manage and grow relationships with our most critical clients. This role will work directly with the VP of Strategic Account Management and cross-functional teams to develop and execute plans that drive client satisfaction, retention, and revenue growth. You will play a pivotal role in ensuring Transit Technologies delivers measurable value to our strategic accounts across the public and private sectors.
Requirements
- 5–7 years of experience in strategic account management, client success, or enterprise customer relationship roles.
- Experience managing government or enterprise-level software clients.
- Strong communication, relationship-building, and organizational skills.
- Ability to influence cross-functional teams and deliver results in a matrixed environment.
- Comfort navigating complex client organizations and contract structures.
Nice To Haves
- Bachelor’s degree in Business, Communications, Public Policy, or related field.
- Familiarity with CRM platforms (e.g., Salesforce) and project tracking tools (e.g., Asana, Jira).
- Experience in the public transit, transportation, or SaaS industries.
Responsibilities
- Manage a portfolio of high-value strategic accounts across the public transit and mobility ecosystem.
- Support the creation and execution of strategic account plans, with a focus on revenue retention, upsell, and long-term partnership development.
- Identify and pursue growth opportunities within accounts in collaboration with the VP and Sales teams.
- Serve as a trusted day-to-day contact for client stakeholders, ensuring timely communication, support, and escalation as needed.
- Develop a deep understanding of client goals, operations, and success metrics.
- Collaborate closely with Product, Implementation, Customer Success, and Support teams to ensure clients receive outstanding value and service.
- Translate client feedback into actionable insights for internal teams.
- Track key account KPIs and report on progress toward client and company goals.
- Assist in preparing quarterly business reviews and strategic updates for client stakeholders.
- Support negotiation and renewal processes under the direction of the VP.
- Provide mentorship and support to Account Managers or Associates.
- Contribute to the development of account management processes, playbooks, and best practices.
Benefits
- Competitive salary + performance bonuses
- Health, dental, and vision coverage
- 401(k) with company match
- Generous paid time off and holiday schedule
- Remote flexibility and supportive team culture
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What This Job Offers
Job Type
Full-time
Career Level
Director
