(USA) Director, Strategic Account Management - Technical Account Management, Partner Applications

Walmart • Irvine, CA

2d • $132,000 - $264,000

About The Position

Lead the team that enables top streaming and content partners to build, certify, launch, and scale high-quality app experiences on VIZIO OS. As Director, Strategic Account Management, you’ll own the post-deal technical partner relationship—driving onboarding, troubleshooting, and performance optimization—while aligning engineering, product, QA, and business stakeholders to deliver on shared goals. This is a high-impact opportunity to shape partner experience, operational excellence, and platform growth. About Business Development VIZIO’s Business Development organization builds and grows the partnerships that expand what customers can do on VIZIO OS. The Technical Account Management, Partner Applications team sits at the intersection of partner success and platform execution—ensuring third-party apps integrate smoothly, meet quality standards, and continuously improve after launch. This role sets the strategy for how we support partners at scale, strengthens cross-functional operating rhythms, and helps accelerate new capabilities through automation, documentation, and process improvements.

Requirements

• Proven experience in technical account management, partner engineering, solutions engineering, or platform partnerships (CTV/streaming/media/consumer tech preferred).
• Experience leading teams that support third-party app integration, certification/release processes, and production operations.
• Strong cross-functional leadership with engineering, product, and QA; ability to translate partner needs into clear requirements and priorities.
• Data-driven approach to operational metrics, performance optimization, and forecasting partner/platform impact.
• Proven ability to build scalable support systems: documentation, knowledge bases, tooling, and automation roadmaps.
• Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 5 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
• 7 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
• 3 years' experience in a leadership role in the healthcare sector.

Nice To Haves

• 6 years' experience in sales.
• Leading cross-functional teams
• Master's degree in business, marketing and sales, healthcare, or related area.

Responsibilities

• Lead Technical Account Management for a portfolio of streaming/content partners, owning technical onboarding through release and ongoing operations.
• Partner with Engineering, Product Management, QA, and Partnership teams to resolve complex issues, improve integration, and optimize app performance.
• Establish operating mechanisms (e.g., escalations, release readiness, metrics reviews) to measure outcomes and drive continuous improvement.
• Build scalable enablement via developer documentation, knowledge base articles, and partner-facing technical resources.
• Define the team’s vision for automation and process modernization to improve speed, quality, and partner satisfaction.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees