Director Spiritual Care Strategy & Quality

Trinity Health•Livonia, MI

33d•Hybrid

About The Position

This position is hybrid. Will need to work out of local Ministry three days a week, the Ministry can be located anywhere among those of Trinity Health. POSITION PURPOSE The Director Spiritual Care – Strategy & Quality (DSSQ) is responsible, in collaboration with the VP, Spiritual Care (VPSC), for developing, implementing, and evaluating a unified strategy for spiritual care services across the organization. Ensures spiritual care programming is evidence-informed, culturally responsive, aligned with organizational mission and values, and delivered with the highest levels of quality and consistency. Provides organizational leadership in strategic planning, clinical standards, quality measurement, leadership development, and innovation for spiritual care departments throughout Trinity Health. Collaborates with the Director, Spiritual Care-Operations & Education (DSOE) to ensure implementation of these efforts across the organization. Collaborates with Mission Integration leadership to ensure alignment of Spiritual Care Strategy & Quality with other Mission activities. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Develops and executes a comprehensive organization-wide spiritual care strategy aligned with organizational mission, values, and long-term goals. Ensures alignment, communication, and accountability across all sites or service lines. Conducts strategic needs assessments and environmental scans to identify emerging trends, gaps, and opportunities in spiritual care. Promotes programs of ongoing personal formation and work-life balance. Partners with Spiritual Care and Mission Integration leadership to integrate spiritual care perspectives into organizational initiatives, policy development, and strategic planning. Establishes and maintains evidence-based standards, competencies, and guidelines for spiritual care practitioners across all regions. Leads efforts to standardize documentation, workflow, and ethical practice across the organization. In collaboration with DSOE, develops and tracks metrics for spiritual care quality, utilization, and patient satisfaction. In collaboration with Director Spiritual Care Operations & Education (DSOE), develops, implements and tracks organizational quality improvement (QI), utilization and patient satisfaction including metrics, dashboards, and outcomes measurement and reporting, satisfaction tools, and evaluation methodologies for spiritual care. Monitors regulatory, accreditation, and professional standards relevant to chaplaincy and spiritual care (e.g., Joint Commission, professional chaplaincy organizations). Champions innovation in tele-chaplaincy, artificial intelligence (AI), digital spiritual resources, and data-informed service delivery models. Develops organizational training initiatives, certification pathways, and continuing education for chaplains, leaders, and interdisciplinary staff. Collaborates with and advocates for Spiritual Care Managers to ensure the availability of resources necessary to accomplish strategies including on-going professional development. Participates in the recruitment, onboarding and management of Spiritual Care leaders across the system. Mentors and provides guidance and coaching related to strategy and quality improvement matters. Promotes Trinity Health Spiritual Care standards of practice, holding Spiritual Care Managers accountable for performance expectations. Represents the organization in national networks, conferences, professional associations, and interfaith coalitions. Serves as a subject-matter expert on spirituality and whole-person care. Designs and oversees new programs, models of care, and service delivery approaches that promotes patient, family, and colleague spiritual and emotional well-being. Guides organizational research initiatives related to spiritual well-being, chaplaincy impact, and spiritual determinants of health. Translates research findings into best practices and operational improvements. Oversees budgets, staffing models, and resource allocation for spiritual care initiatives. Oversees, evaluates, and, when necessary, intervenes with Spiritual Care Managers and local inter-professional leaders to achieve local strategy implementation. Collaborates with the VP Spiritual Care (VPSC) and with Association of Clinical Pastoral Education (ACPE) Educators in designing, implementing, and updating a system-wide strategic plan for CPE. Plans and oversees programs of workplace spirituality, such as inter-professional education about spirituality, and inter-professional training for spiritual distress screening and referral practices. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. LEADERSHIP COMPETENCIES As a Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below: Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Core Values: Reverence: We honor the sacredness and dignity of every person. Commitment to Those who are experiencing Poverty: We stand with and serve those who are experiencing poverty, especially those most vulnerable. Safety We embrace a culture that prevents harm and nurtures a healing, safe environment for all. Justice: We foster right relationships to promote the common good, including sustainability of Earth. Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. Integrity: We are faithful to those we say we are.

Requirements

Must possess a comprehensive knowledge and expertise in healthcare chaplaincy as a Board Certified Chaplain (BCC) via one of the following licensing groups: APC, CASC, NACC, or NAJC, including completion of a Master of Divinity (MDiv) or an equivalent degree from an Association of Theology School accredited seminary or divinity school along with completion of 4 units (1600 hours) of ACPE accredited education.
Additional training in Ethics.
Seven (7) years of progressively responsible experience in the area of Spiritual Care, including at least three (3) years of healthcare chaplaincy leadership experience to include developing strategy; leading teams, projects and initiatives; developing, implementing and evaluating improvement initiatives and programs; data analytics and research; and interfacing with executive leadership.
An equivalent combination of experience may be considered.
Experience in a national or multi-site organization.
Excellent written and verbal communication skills required.
Effective public speaking and presentation skills.
Demonstrated proficiency and expertise to identify, evaluate and articulate operational and educational opportunities and risks, business needs/gaps, and understand customer/stakeholder interests.
Ability to facilitate and lead one-on-one or large group development sessions.
Strong human relations, interpersonal skills, and demonstrated ability to establish effective relationships with Mission Leaders and internal stakeholders.
Expertise in project leadership, process improvement, budgetary management, as well as strong analytical skills required.
Advanced proficiency with Microsoft Office suite and ability to develop spreadsheets, graphical presentations, reports and summaries.
Strong knowledge of organization policies, procedures and processes.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Must be able to set and organize own work priorities and adapt to them as they change frequently.
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to various Trinity Health sites (20-50% of time) as needed.
Must possess the ability to comply with Trinity Health policies and procedures.

Nice To Haves

A master’s degree in healthcare/business administration is preferred.
A Doctor of Ministry (D.Min.) or other earned doctoral degree within the field is preferred.

Responsibilities

Develops and executes a comprehensive organization-wide spiritual care strategy aligned with organizational mission, values, and long-term goals.
Ensures alignment, communication, and accountability across all sites or service lines.
Conducts strategic needs assessments and environmental scans to identify emerging trends, gaps, and opportunities in spiritual care.
Promotes programs of ongoing personal formation and work-life balance.
Partners with Spiritual Care and Mission Integration leadership to integrate spiritual care perspectives into organizational initiatives, policy development, and strategic planning.
Establishes and maintains evidence-based standards, competencies, and guidelines for spiritual care practitioners across all regions.
Leads efforts to standardize documentation, workflow, and ethical practice across the organization.
Develops and tracks metrics for spiritual care quality, utilization, and patient satisfaction.
Develops, implements and tracks organizational quality improvement (QI), utilization and patient satisfaction including metrics, dashboards, and outcomes measurement and reporting, satisfaction tools, and evaluation methodologies for spiritual care.
Monitors regulatory, accreditation, and professional standards relevant to chaplaincy and spiritual care (e.g., Joint Commission, professional chaplaincy organizations).
Champions innovation in tele-chaplaincy, artificial intelligence (AI), digital spiritual resources, and data-informed service delivery models.
Develops organizational training initiatives, certification pathways, and continuing education for chaplains, leaders, and interdisciplinary staff.
Collaborates with and advocates for Spiritual Care Managers to ensure the availability of resources necessary to accomplish strategies including on-going professional development.
Participates in the recruitment, onboarding and management of Spiritual Care leaders across the system.
Mentors and provides guidance and coaching related to strategy and quality improvement matters.
Promotes Trinity Health Spiritual Care standards of practice, holding Spiritual Care Managers accountable for performance expectations.
Represents the organization in national networks, conferences, professional associations, and interfaith coalitions.
Serves as a subject-matter expert on spirituality and whole-person care.
Designs and oversees new programs, models of care, and service delivery approaches that promotes patient, family, and colleague spiritual and emotional well-being.
Guides organizational research initiatives related to spiritual well-being, chaplaincy impact, and spiritual determinants of health.
Translates research findings into best practices and operational improvements.
Oversees budgets, staffing models, and resource allocation for spiritual care initiatives.
Oversees, evaluates, and, when necessary, intervenes with Spiritual Care Managers and local inter-professional leaders to achieve local strategy implementation.
Collaborates with the VP Spiritual Care (VPSC) and with Association of Clinical Pastoral Education (ACPE) Educators in designing, implementing, and updating a system-wide strategic plan for CPE.
Plans and oversees programs of workplace spirituality, such as inter-professional education about spirituality, and inter-professional training for spiritual distress screening and referral practices.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.