Director Specialty and Large Loss Claims

Hanover Insurance Group, Inc.•Itasca, IL

40d•Hybrid

About The Position

Our Claims team is currently seeking a Director Specialty and Large Loss Claims to join our growing team. We offer a flexible hybrid work model that supports a blend of in-office and remote work. Fully remote work arrangements are also considered. This is a Full Time/Exempt role POSITION OVERVIEW: Responsible for managing a specialty and large loss claim multi-team department. Expectation that multiple managers will report to this role. Technically proficient in specialty and large loss claims and highly engaged with the business and reporting. Participates in enterprise or claims wide projects as requested.

Requirements

MBA or Juris Doctor preferred with related management experience at least 7 years, including managing other leaders
Effective problem solver who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
Anticipates needs of the customer and takes a proactive approach to ensure they are met.
Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
Able to multi-task and reprioritize
Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
Possess technical knowledge of complex specialty or related claims combined with the ability to lead and develop others in that area
Excellent communicator; communicates frequently in a clear, concise manner
Able to understand and articulate claims operations in a way that drives and achieves team(s) results
Proficient using MS Office and various vendor software
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work hours in excess of 40 hours per week
Ability to work in a fast paced, changing or stressful environment
Ability to perform work in a noisy/loud work environment

Nice To Haves

MBA or Juris Doctor preferred with related management experience at least 7 years, including managing other leaders

Responsibilities

Ongoing activities associated with work product quality, including technical leadership/understanding of claims relevant areas managing team's performance through file review results, financial activity analysis, ad hoc reports, and other methods.
Provide feedback and coaching and take appropriate action.
Accountable for expense oversight related to claim handling activities
Manage according to established expense, reserve and settlement authority levels
Build positive relationships with internal/external customers to accomplish organizational goals. Engage with the relevant business partners to analyze relevant data and benchmarks, review policy language, analyze trends and support agency relationships.
Act as an expert resource for direct reports, other teams, business units and claims leadership
Lead and/or participate in initiatives that support claims strategies and financial goals
Responsible for assessing the present and future resource needs (based on function, location, and region) and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.
Develop leaders as part of succession planning / Promote talent management for succession planning
Participates in hiring Claim personnel's within their operation
Participate in monitoring volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate
Participate in disciplinary action up to and including termination
Authorize opportunities for technical and industry training as part of a personal and professional development program
Direct performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures
Responsible for salary administration recommendations that are directly linked to individual performance
Daily oversight of resources, workflow and processes