Director, Solutions Management

Visa•San Francisco, CA

6d•Hybrid

About The Position

Consumers, merchants, acquirers, and issuers are increasingly seeking new ways to improve the post-purchase experience. Pre-disputes, disputes, and related products can expedite and inform the experience after a transaction takes place. The successful candidate will have broad experience in working in a fast-paced environment, influencing others across the organization, and has the ability to simplify complex business and technical concepts for all audiences. Additionally, the candidate is a team player and strong collaborator. The candidate is comfortable working on dynamic projects with many moving pieces in addition to having significant time management and organizational skills.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Strong team player
Self-motivated
Ability to work independently at coordinating cross-functional activities, data collection, buy-in
Strong decision-making abilities to elevate issues at critical junctures appropriately
Strong collaboration and influence skills to effectively lead cross-functional teams to drive deliverables, projects and engagements to completion
Ability to explain complex business and technical concepts to a broad audience in an approachable way and take prompt, decisive action after analyzing relevant information. Also be able to relay those messages to internal and external clients (sales and Visa clients)
Excellent organizational and time management skills
Results-oriented mindset and willingness to creatively solve problems
Ability to work in a fast-paced environment

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Advanced knowledge of the post-purchase products landscape – product features, competitive set, sales techniques

Responsibilities

Lead cross-functional teams, such as Issuing Sales, Finance, Strategy and Marketing, to bring this product suite to life in NA
Support direct team and cross-functional team in reviewing and providing guidance on all projects and reports
Work with Marketing and Sales to create effective and efficient packaging for our solutions and suites of offers
Develop strategy documents to help evaluate the best possible solutions for Visa and advance momentum for areas of focus such as issuer, reseller, and merchant sales
Present to internal senior leaders and external clients on momentum and strategy, in-person, virtually, and in other unique formats as needed
Participate on global calls with the regions and be the regional liaison as needed
Collaborate with the data science team on improving and automating reporting elements as needed