Director, Solutions Consulting

SugarCRM • Denver, CO

4d • $140,000 - $170,000 • Hybrid

About The Position

SugarCRM is seeking you to join our team as the Director of Solution Consulting to support the entire SugarCRM Sales organization. You love being a customer-facing, hands-on technologist and are passionate about supporting the continuous growth across SugarCRM.
Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of SugarCRM’s software-platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrate how SugarCRM functionality can leverage positive business outcomes. In this role, you are the resident SugarCRM expert for both our internal and extended (reseller/partner) sales teams. This is a hands-on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, how to integrate these applications and the ability to work closely with internal and extended sales teams, and professional service engineering teams.

Requirements

• 7+ years experience in pre-sales or similar role
• SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms
• Proven track record of successful pre-sales engagements, and interactions with C-level customer executives
• Good knowledge of enterprise business applications
• Familiarity with RFP and Tender best practices
• Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection-handling skills
• Possess a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude
• Outstanding planning and time management skills, and ability to manage multiple, competing priorities and successfully deliver just-in-time responses
• Ability to work with local and remote teams across different time-zones, and ability to travel (up to 25%)

Nice To Haves

• 3+ Customer Relationship Management experience
• Marketing Automation experience
• Business Analytics exposure
• BS / BA in relevant area

Responsibilities

• Support and enable both the Direct and Sugar reseller channel partners in being knowledgeable and capable in the SugarCRM application and as a platform for business solutions
• Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams
• Effectively communicate, often thru demonstration, SugarCRM’s value as a solution to prospective customers
• Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections
• Provide product application support to SugarCRM inside, channel and direct sales teams
• Act as a strategist for the SugarCRM application platform – identify functional capabilities with customer business objectives
• Promote the understanding of general CRM best practices, and advocate for SugarCRM’s extensibility
• Provide expertise to identify and translate business requirements into a business platform vision
• Speak at trade conferences
• Support product marketing and promotion inside and outside the organization
• Develop and maintain assigned partner relationships
• Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g. demonstration tool kits) and selling documents
• Working with the SugarCRM Training department, support sales/demo training for selected business partners

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees