Director, Solutions Consulting
About The Position
Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is looking for a Director of Solutions Consulting to lead a team of senior Solutions Consultants supporting strategic, BPO, and expansion opportunities across our Unified Customer Experience platform, spanning UCaaS, CCaaS, CX workflows, and AI-driven capabilities. In this role, you’ll partner closely with Sales, Service Delivery, and cross-functional leaders to guide complex, multi-stakeholder customer engagements. You’ll lead from the front—coaching seasoned consultants, supporting high-visibility deals, and helping customers connect voice, contact center, digital channels, and AI into cohesive CX solutions.
Requirements
- 3+ years leading Solutions Consultants or Sales Engineers in B2B SaaS
- Experience spanning UCaaS, CCaaS, and/or CX platforms
- Strong executive presence and customer-facing communication skills
- Experience supporting complex, multi-stakeholder deals
- Comfort working across both new logo and expansion opportunities
- Ability to thrive in ambiguity and lead through change
- Required travel up to 25% of the time
Responsibilities
- Lead and develop a team of senior Solutions Consultants
- Support complex sales and expansion cycles for strategic and BPO accounts
- Act as an executive-level partner on high-visibility customer engagements
- Guide customer conversations across UCaaS, CCaaS, CX, and AI use cases
- Translate technical capabilities into clear business value for executives
- Partner with Sales, Product, Service Delivery, and Customer Success
- Operate effectively in a fast-changing, low-process environment
Benefits
- Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
