Director Software Engineering - Minnetonka, MN

UnitedHealth Group•Minnetonka, MN

2d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Bachelor’s degree in computer science or related field
15+ years of experience in software engineering and communication platforms, including 5+ years leading high-performing engineering teams
7+ years of experience with design, build, and deploy enterprise-grade applications in the Azure public cloud using Java and Spring Boot frameworks
5+ years of experience managing structured and unstructured data for high-volume document workflows
5+ years of experience with one or more document composition tools (e.g. Quadient Inspire)
Deep understanding of DevOps, CI/CD, instrumentation, and observability practices
Proven ability to lead automation-first initiatives, adoption of Artificial Intelligence tools and drive code reuse and maintainability

Nice To Haves

Familiarity with Linux/Windows server environments, Databricks, MongoDB, Docker, Kubernetes and Apache Kafka
Knowledge of HIPAA and other regulatory requirements for healthcare communications
Skilled in root cause analysis, performance tuning, and optimization of complex systems. Capable of interpreting data to drive decisions and improve operational efficiency
Proven solid customer-centric mindset with experience in design thinking and agile methodologies
Proven ability to translate business needs into technical solutions and influence architecture decisions
Proven ability to implement and audit security controls across systems and data flows

Responsibilities

Serve as a strategic partner to engineering leadership for outbound communications
Lead teams to design, build, and maintain core Transactional Print Fulfillment platforms
Own key metrics: print/mail availability, document turnaround times, time to market, and production efficiency
Oversee the full communications lifecycle—from requirements gathering through design, print composition, QA, deployment, and post-production support
Deliver modular, secure solutions for high-volume print and digital delivery channels
Coordinate with global operations teams for seamless execution of large-scale print jobs
Align with Product and Enterprise Architecture to translate business needs into technical specifications for outbound communications
Drive modernization: advance cloud-based fulfillment workflows, leverage open-source tools, and reduce legacy system dependencies
Oversee document composition, printing, finishing, mailing logistics, and reconciliation for critical items like EOBs/statements/checks
Ensure 24/7 operational support and SLA compliance for high-priority transactional print applications
Manage microservices powering document generation and omnichannel distribution (print/email/web portals)
Integrate platforms with external data sources/APIs; enable multi-channel customer communication delivery
Build dashboards tracking real-time job status across print runs and digital fulfillment queues
Lead quality assurance across the outbound communications process; drive continuous improvement in accuracy and timeliness
Partner with infrastructure teams, vendors (print/mail houses), and business units to resolve issues fast and optimize service levels