(USA) Director, Software Engineering

Walmart•Sunnyvale, CA

15h•$169,000 - $338,000

About The Position

As Director of Software Engineering , Membership Lifecycle Growth, Data & Insights, you will lead multiple engineering teams that use modern platforms and data to accelerate member acquisition, improve renewal outcomes, and grow member value across Sam’s Club. You will turn lifecycle goals (join, renew, churn, PLUS penetration) into reliable services, data products, and experiment platforms that run at Sam’s scale. About Team: Sam's Club is our membership warehouse club, a business model that provides our members with high-quality products at prices that are unrivaled by traditional retail. Sam's Club provides a carefully curated assortment of items, as well as developing and leading technologies and services such as Scan & Go, Club Pickup, and home delivery service in select markets. Sam's Club also provides travel, auto purchasing, pharmacy, optical, hearing aid centers, tire and battery centers, and a portfolio of business operations support services. About Walmart Global Tech: Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. Weare people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Living the Walmart Value: Focus on our Associates / Belonging - Identifies, attracts, and retains top talent; builds a high-performing team; embraces a culture of belonging

Requirements

At least 8 years in software engineering with leading managers and senior ICs, ideally at system-level scope: multiple platforms/services, cross-team dependencies, and high business impact.
Deep experience in distributed systems and data- Proven track record building and operating high-scale microservices, APIs, and data pipelines in a cloud environment (observability, reliability, cost optimization, security/compliance
Lifecycle, subscription, or payments domain fluency-Hands-on experience with at least one of: subscriptions/renewals, loyalty/membership, digital payments, or transaction-success optimization (tokenization, retries, BIN controls, payment routing).
Data-driven and experimentation-first mindset- Comfort using KPIs and experimentation to guide roadmap decisions (renewal rate, reccuring payments success, churn, join-to-paid conversion, PLUS penetration).
Strong partnership with Analytics and Data Engineering to define metrics, dashboards, and guardrails.
People and culture builder -Demonstrated ability to build inclusive, high-performing teams; coach leaders; and create clear growth paths.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.
Option 2: 8 years’ experience in software engineering or related area.
3 years' supervisory experience.

Responsibilities

Lead growth, data, and lifecycle engineering teams
Own the roadmap and delivery for acquisition, promo integrity, sponsored/bulk membership, and renewal flows (auto-renew, manual renew, add-on and guest conversions).
Align priorities with the membership lifecycle strategy and domain boundaries (Profile & Access, Subscriptions & Renewals, Growth, Platform, Data & Insights).
Build and scale lifecycle services & data platforms
Architect and deliver cloud-native microservices, APIs, and data pipelines that power join, renewal, and churn-reduction experiences across digital and in-club channels.
Partner with various domain stakeholders and platform teams to consume flexible membership capabilities (multi-tenant, multi-tier, dynamic pricing) without fragmenting the platform.
Maximize renewal and transaction success through technology
Own the technical strategy and execution for initiatives like Sam’s Cash as a tender, reccuring payment modernization (UPP migration, tokenization, CAU), intelligent retry strategies, and high-risk payment controls.
Use experimentation and analytics to improve overall renewal rate, first-year retention, and PLUS penetration.
Drive engineering, SRE, and data excellence
Establish and track DORA, SRE, and OE/EE metrics (SLAs, availability, deployment frequency, MTTR, CFR, code coverage, cloud efficiency) for lifecycle services and data products.
Implement robust observability and data quality governance so lifecycle decisions are made on trustworthy data.
Grow and develop high-performing teams
Manage managers and senior ICs across 3+ domains; clarify ownership and OKRs so each team has a crisp slice of the lifecycle funnel.
Recruit, coach, and retain diverse engineering talent; model Walmart leadership expectations (Respect the Individual, Act with Integrity, Serve our Customers/Members, Strive for Excellence).

Benefits

Beyond competitive pay, you can receive incentive awards for your performance.
Other great benefits include a 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, flexible working hours, and more.
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).